new pc BSOD 3 times first week

Drumbokas · Drumbokas's Computer Specs

I have a Dell studio xps 9000
i7-920 @ 2.66
12 gb ddr3 SDRAM @ 1066mhz
mobo is a "dell" 0x501h (intel chipset x58 rev 13)
ATI Radeon HD 5870
Serial ATA II RAID 0 With Dual640GB Hard Drives
Soundblaster X-Fi Titanium
bios is dell a15 dated 02/04/2010

BSOD at seemingly random times

any help is much appreciated

-drumbokas

TorrentG · TorrentG's Computer Specs

Hello.

Unfortunately, my first words to you are to tell you that you have some hardware-based issue. All crashes are of the 0x124 hardware type. What this means is that Windows is complaining that some hardware is faulty. With these crashes, there is no analysis to do because they contain little to no practical, helpful information. More on this at the end of the post.

Further, these crashes have been so abrupt and bad for your machine that it isn't even able to list all drivers in the crash dumps. I can only see approximately 15 percent of them, which is not very helpful here.

You will find the best way to go about troubleshooting or possibly repairing the issue is if you follow this link as carefully as possible. The author is extremely knowledgeable on the matter:

http://www.sevenforums.com/crash-loc...-what-try.html

Please post asking any questions you may have as I might be able to be helpful to you in ways. Good luck.

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [E:\Temp\Rar$DI00.406\080410-24944-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c01000 PsLoadedModuleList = 0xfffff800`02e3ee50
Debug session time: Thu Aug  5 00:08:38.844 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:10.968
Loading Kernel Symbols
..............................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800ad928f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

4: kd> lmtn
start             end                 module name
fffff800`00bbe000 fffff800`00bc8000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff800`02c01000 fffff800`031dd000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff800`031dd000 fffff800`03226000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00c1a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c76000 fffff880`00cba000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00cba000 fffff880`00cce000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`00cce000 fffff880`00d2c000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d2c000 fffff880`00dec000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`00e00000 fffff880`00e0a000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`00e0a000 fffff880`00e3d000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e3d000 fffff880`00e4a000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00e4a000 fffff880`00e5f000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00e5f000 fffff880`00e74000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e74000 fffff880`00ed0000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`00ee5000 fffff880`00f89000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f89000 fffff880`00f98000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f98000 fffff880`00fef000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00fef000 fffff880`00ff8000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`01000000 fffff880`01014000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01014000 fffff880`0101fe00   PxHlpa64 PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
fffff880`0103c000 fffff880`01158000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`01158000 fffff880`01175000   jraid    jraid.sys    Wed May 27 01:39:35 2009 (4A1CD217)
fffff880`01175000 fffff880`011a4000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`011a4000 fffff880`011af000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`011af000 fffff880`011fb000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0122d000 fffff880`013d0000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`013d0000 fffff880`01400000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`01400000 fffff880`0143a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0143a000 fffff880`01474000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01480000 fffff880`014de000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`014de000 fffff880`014f8000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`014f8000 fffff880`0156b000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`0156b000 fffff880`0157c000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`0157c000 fffff880`01586000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01586000 fffff880`015d2000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`015d2000 fffff880`015e8000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`0162b000 fffff880`01675000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`01675000 fffff880`0167d000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01685000 fffff880`01777000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01777000 fffff880`017d7000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`017d7000 fffff880`017e9000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`017e9000 fffff880`017f2000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`017f2000 fffff880`01800000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`02c00000 fffff880`02c13000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`02cde000 fffff880`02dfa000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
Mini Kernel Dump does not contain unloaded driver list

andsome · andsome's Computer Specs

If it's new take it back and complain.

TorrentG · TorrentG's Computer Specs

Yep, I agree with Andsome. If it's under warranty, tell Dell that you are getting 0x124 stops and you need an RMA, please.

**Nibiru2012** · Nibiru2012's Computer Specs

No offense intended here toward the purchaser, but with all of the issues DELL has been having lately this really does not surprise me.

Here in the "Land of DELL", you won't find to many natives that use DELL or recommend them either. Most of the users here are with the government entities or businesses that purchased DELL on volume discount bids and/or contracts.

The geeks and ubergeeks here wouldn't touch a DELL for all the contestants in the Miss Universe pageant.

On the flip side, I hope you get your situation resolved soon. Don't let DELL screw you around either, they're notorious for making unfulfilled promises. If you have to take it up to a supervisor level then do that.

If it were me I would get my money back and get another system from either Lenovo, Acer, etc.

Drumbokas · Drumbokas's Computer Specs

Could this be caused by insufficient power? From what I have read in other forums, it seems that the studio xps 9000 has a 475watt power supply... the minimum system requirements for the ATI 5870 state that it needs 500watts.

I have noticed that the 9000 is no longer for sale on Dell's site, now they have the 9100, which, apparently, is the same machine with a larger power supply.

thanks for the help.

-drumbokas

also, I have been using dell for many years, and this is my 8th and LAST dell...
the BSOD is not the only problem I've had with this machine.

**Nibiru2012** · Nibiru2012's Computer Specs

Quote:

the minimum system requirements for the ATI 5870 state that it needs 500watts.

DELL should have known that from the beginning if they supplied the 5870 with the computer. If so then they're at fault and should send you an adequate PSU for your system.

If a 500 watt is the minimum recommended for the 5870 you should get at least a 550watt or even a 600watt PSU for a cushion or fudge factor.

Contact DELL and see what their response is.

If you added the 5870 then just go buy a good quality PSU such as Corsair, ThermalTake, Antec, etc., make sure it's at least an 80 PLUS Bronze Certified model and you'll be good.

OEM supplied PSUs are usually junk compared to third-party power supplies, so it may just be best to bite the bullet and buy your own PSU.

Drumbokas · Drumbokas's Computer Specs

Normally I'm that guy that immediately voids the warranty by opening up the box and having a look around, but with this machine I have not done so. I am ok with buying my own power supply, I knew that I would probably be upgrading it eventually, I just didn't expect it to need it so soon. I just don't want to replace the PS and then find that it doesn't fix the problem and Dell will no longer honor the warranty since I opened it up and replaced the PS. I suppose i should go through the miserable process of contacting dell support... /sigh.

thanks
-drumbokas

**Nibiru2012** · Nibiru2012's Computer Specs

Sound like it's time to put the monkey on DELL's back then.

Remember, the squeakiest wheel usually gets more grease, especially if you are respectful but firm with them. Don't let them put you off and like I said earlier, take this to a supervisor or even higher if you have to.

Keep us posted on the results.

GOOD LUCK!

andsome · andsome's Computer Specs

One of the penalties of buying from the big manufacturers rather than a local expert. Sorry I cannot help personally.

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