My email account has been hacked.

Emails were being sent from my computer to everyone in my contact list recommending various services and products such as a Canadian Pharmaceutical Company for Viagra, a weight loss program, a cruise line etc.

I ran full scans with both Microsoft Security Essentials and Super Anti Spyware Professional and nothing was found.

I contacted Super Anti Spyware and was told that I may have been phished and to change my password ASAP but unfortunately they don’t protect email and to contact MSE.

I contacted MSE and was told to contact MSN tech support as this was an email problem.

I have been in contact with MSN tech support and reset my password. They said that I had been infected and that there was no way of finding it and if it continued after resetting my password I may have to reformat my hard drive.

I have recently upgraded from Vista to Windows 7 and was having the problem before and after upgrade.

My questions are is there any way of finding and removing this virus/program whatever it’s called. If it has my email address is resetting my password enough or should I also change my email address. If I end up reformatting my hard drive do I use the Windows 7 disk and proceed as if I was upgrading from Windows XP.

Thanks
Jessie

You can try using various anti-malware applications. Malwarebytes is a good one to use.

This should be enough to put a stop to your problem.

This approach will work just fine, however I would give the first two items listed here a chance before such a radical move.

I am not totally clear as to how this is manifesting, but, if you are using Live mail, have you tried right clicking the offending posts, open the item "junk mail" and "add sender to blocked senders list"

I would start by downloading and running RKill to see if it can find the virus. Also once you do get rid of it, realize every back-up, every flash-drive, every CD & DVD you use should be scanned as it could be sitting there waiting to reinfect.

Thanks for the replies.
Clifford,
I did download and try the free version of Malwarebytes and ran a full scan but nothing was found.
Dave
The emails were definitely being sent from my OH computer. We first realized we had a problem when I started receiving emails from her on my computer (we are hardwired together on a home network) and there were postings on her Facebook account not from her.
TrainableMan
Thanks for the input, I haven’t tried RKill yet I’ve been looking at the Bleeping Computer site for information on how to use RKill. I will certainly let you know how I make out.
We have reset all the passwords on both email accounts and Facebook. MSN thinks that this should do it. The alternative is to reformat the hard drives, something I don’t want to think about.
What bothers me, is this something that’s embedded on her computer if yes I sure would like to find it and kill the little bugger.

Out of curiosity, did you receive and open an email containing "here you have" in the subject line?

Good question. That one is moving fast.

http://abcnews.go.com/Technology/vir...ry?id=11596433

Kalario, Yodap I’m not sure where it originated we got an email from my brother recommending a Canadian Pharmaceutical Company.

You should call him as he may be infected as well.

I had the same problem. Apparently somebody guessed my password to Hotmail. I knew it was Hotmail because some of my contacts are invalid addresses and they were returned to my Hotmail account. I ran all the scans, too. I sent an email to everybody in my contact list about the phising, and then I changed my Hotmail passsword. I had never changed it in 10 years. I now plan to change it every 3 months.