[SOLVED] MS Techs checking the freezing issues!

I had a 1 hour on-line chat with Microsoft Technical Support about the Win 7 freezing issues.
After a lengthy & productive chat the issue was escalated to Microsoft Research Engineers.
They will be phoning me tomorrow night. I will post back here after I talk with them.

Maybe you can get to the bottom of some problems that have been floating around

I hope so, we might not get an immediate solution but I see a patch being released very quickly (maybe).

Let us know how it turns out

Hello all; I just finished another 1 hour session with MS, during which we were talking on the phone while I gave them full control of my PC with Live Meeting.

It is going to take me a while to go through my notes but the most promising solutions are:

1) If You have an upgrade version:

a) From Desktop do Custom Install
b) Run Disk Clean-Up delete OLD Windows Folder (ALL files)
c) Continue with install


2) If you have a full version:

Method 1

a) Format C:
b) Install normally, DO NOT restore any Windows files & settings you may have saved elsewhere.

Method 2

a) Start install as if you were doing for the first time
b) Select Upgrade
Note: Retains 99% of file/programs/settings

*** You WILL LOSE EVERYTHING so BACKUP before you do any of these. ***

*** I have not yet tested these methods ***
*** If you use one PLEASE post back (good or bad) ***

Hi Ripose,

Thanks. Not sure I follow.

Are MS now advising this?


Here, it appears you delete windows.old at some stage during the installation - how and when do MS advise doing that ?

Thanks.

As this thread is all about, these are procedures to try if Win 7 is freezing on you, so these would be re-installs.

Yes MS is advising these IF you have the freezing issues.

Since these are re-installs, the windows OLD files would already be there, so if you are re-installing MS advises to delete that folder as a work-around for the freezing issues.

I see what you mean - delete the Windows.old before attempting the install again.

Thanks for passing that on.

run disk clean up? you mean by going to my computer, then properties then general then disk clean up?

Disk clean-up should come up as a choice after you have started the re-install. But yes you could delete the folder manually, just look for Windows.old