I've attached a minidump

Hello, I'm having the same problem so I googled it and came to this site. I've attached a minidump I got from my latest crash in this message in the hope that someone will be able to have a look because I'm seriously fed up reading up on error for hours and looking for fixes that won't be 100% relevant to my setup. I hope someone can help me, thanks.

Hey there, I should explain I posted the above message on an old thread which was in relation to System Service Exception, a 0x3b Blue Screen of Death I have recently experienced twice while playing Starcraft 2 and it was most likely relocated to a new thread by a moderator.

Please let me know if I can provide any extra information, any help would be appreciated.

Hi. Yes a mod or admin probably moved as it's best to handle each case individually. No two systems or crashes are similar, no matter the stop error type.

That being said, yes, this is a 0x3b error which is blamed on your video card driver. Simply put, that is absolutely incorrect as you're already running the latest version. You have many other issues to take care of instead. Let's look at them:

1) Your Razer Diamondback is begging to be updated:

http://www.razersupport.com/index.ph...287&nav=0,76,2

2) Uninstall Avast! in safe mode using the tool found here:

AV Uninstallers - Windows 7 Forums

Then boot to normal mode and install MSE as a replacement, which will never cause bsods on you.

3) Visit ASUS' website for your particular motherboard. Download tab. Choose Windows 7 64-bit (or Vista 64-bit if no 7). Go to Utilities section. Download and install the latest ATK0110 installer. If that isn't there, choose ProbeII instead.

4) Navigate to C:\Windows\System32\drivers

Rename this old and unnecessary driver to nvm62x64.BAK, then reboot:

---------

Your machine will be well after completing the above 4 processes. Enjoy.

If you have further crashes, please post them so I can see what you may have missed.

Hello, thank you for your reply and suggestions to my problem. I've had minor sucess with the steps you have entailed.

1) The link you provided for my Razer mouse was for the Diamondback, my mouse is the Diamondback 3G. I followed the link and installed the update and soon realised there were two folders in my Razer folder, Diamondback 3G and Diamondback. I decided to uninstall both and found the Windows 7 Diamondback 3G driver V1.00 from the Razer website, hopefully this will solve this issue.

2) I have successfully uninstalled Avast! via Safe Mode using the uninstaller provided and installed MSE as instructed.

3) I visited the ASUS to obtain the ATK0110 driver, however after selecting my motherboard and choosing Windows 7 64bit I could not see the Utilities section. I changed the OS to Vista 64bit and the Utilities tab appeared. I downloaded the driver but when I tried installing I would get a message stating it was not compatible with my OS, a Command Prompt window would briefly open and close then Windows would give me a dialogue box stating the installation was not successful and gave me the option to try installing using the recommended settings. This also did not work. I then revisited the website and downloaded Probe II V1.04.19.

4) Finally, the least successful step. I renamed the driver nvm62x64.sys to nvm62x64.sys.BAK and rebooted the PC. When the PC booted I could not connect to the Internet, the Network icon would show a red cross and diagnosing the problem with Windows would reveal that a driver problem was present. I renamed the file back to nvm62x64.sys and after rebooting I was able to connect to the Internet once again.

Hopefully you will be able to tell me where to go from here, thank you.

Sit tight, use the pc as you always do. If and when it crashes, post the crash dump and we'll easily see what we can do from here on out.

My guess is that things will be fine. If not, no problem.

You're welcome.

Hey there, there is another problem I've been having which has resurfaced. If I leave my computer idle for a period of time it switches itself off. When I switch the PC on again I get boot options to start Windows in Safe Mode or Normally etc.

I've checked my power settings and I've got it set it never turn off hard disks or sleep. I also have hybrid sleep disabled as I thought this was causing the problem. I usually get a Kernal Power 41 error in the Event Viewer which states the computer was switched off or lost power unexpectedly. Do you think you could shed some light on this?

Edit: Changed error code from 43 to 41

Yep...if no crash dump was created (and we know for a fact your machine does create them because you posted them)...

...then it's extremely likely that your machine lost power from the wall socket or that there was a very brief loss of power.

It could even be for a fraction of a second.

Thanks for the quick responce. This was never an issue when I had Windows XP. I could leave the computer running for days without any shutdowns but ever since I installed Windows 7 I've been having this problem occuring almost on a daily basis.

If there are any new crash dumps in the future, this thread will be here, so please post them. Other than that, there's really not much else I'm in a position to say about it, unfortunately.

Give it some time. If a new crash dump is posted, we will be in excellent position to see what may still need to be done.

Hello, my system has been pretty stable since I made the changes you suggested and I was able to play Starcraft 2 for a while without any problems until just now. I received a blue screen while playing the single player. 0x0d1 Driver IRQL Not Less or Equal. Dump file is attached.