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Time Lady
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Afaik you cannot officially download Windows 7 (or any other of their
operating systems) from Microsoft as they would supply the disc as well as the key (I'm sure someone will correct me if I'm wrong,) sounds to me if you downloaded Win 7 then it wasn't genuine, the fact that when you called TS you ended up with them trying to scam you suggests you weren't in contact with MS. I would think that after 30 days you'd get a message saying Win 7 hasn't been activated or even worse that it isn't genuine, you could try to call them to activate Win 7 to find out for sure, if the key is found to be fake & you can show you thought you were buying a key from an official site they may offer you a new one in exchange for all the details of the rogue site. This is the MS U.S. contact page: http://www.microsoftstore.com/store/...ite_Contact_Us UK page: https://emea.microsoftstore.com/UK/en-GB/Contact-Us this has a drop down box at the top to visit the MS site in other countries. Hth, Time Lady. -------------------------------------------------------------------------------- "Allen Drake" wrote in message news:... I just got done putting together a new system and was ready to install Windows 7 Ultimate. This will be my third clean install in as many weeks but I didn't have a new disk to I thought I would just go online to the "Store" (Microsoft) and purchase a key and download the application. All I really needed was a valid key, right? I already had several disks so like Office why wouldn't this work I ask. I paid the three hundred dollars got my key and off I go. The new system fired up ok, I am always happy to see this happen so I am feeling pretty good so far. I place a Win7 disk in the drive and everything looks fine. When I enter the key supplied in an email it is rejected. I called TS as I had done with problems with other installs that I won't go into now. I got the phone number off the Internet search and dialed it up. I got a guy with a heavy accent right away. Not the usual procedure as I remember speaking to someone that gave me a case number and then transferred me to that guy in India.(named Betty?). I thought it was simply because it was late and the regular MS tech support people were off duty. The guy seemed to try to help me but the problem is a bit more complicated because I downloaded a small install application on another desktop and didn't want to install Windows on that system. "Betty" (he actually told me his name but I forget it) then told me he wanted me to fire up that old desktop but I needed to shut down the new one because I used the mouse and keyboard. I did this when he then said he needed to take a look at it and had me allow him top have remote access. He then ran a scan and showed me several errors and indications of registry errors. Just like what you would expect to see if you went to one of those con job web sites that want to sell you their program. He insisted I needed to subscribe and pay him $169.00 and $139. for each other computer to get the infections cleaned. Now I knew I was being conned but did not expect it from someone telling me he was a MS tech support guy. He wants to call me later to convince me to pay him. I still don't have Windows 7 on my new system but did continue without entering a key but I don't know what will happen next. Can anyone tell me how to get this OS installed? Can I copy this small Install application to media and do it that way? Will I get kelp if I call back and speak to TS again? Do I need a disk to install from? This guy also told me I couldn't re-install Win7 again if I need to do a clean install on any system without paying again. Is this so? Thank to anyone that comments on what I might do now to get things right. Regards. Al |
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| Time Lady |
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Paul
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Allen Drake wrote:
> I just got done putting together a new system and was ready to > install Windows 7 Ultimate. This will be my third clean install in as > many weeks but I didn't have a new disk to I thought I would just go > online to the "Store" (Microsoft) and purchase a key and download the > application. All I really needed was a valid key, right? I already had > several disks so like Office why wouldn't this work I ask. I paid the > three hundred dollars got my key and off I go. > > The new system fired up ok, I am always happy to see this happen so I > am feeling pretty good so far. I place a Win7 disk in the drive and > everything looks fine. When I enter the key supplied in an email it is > rejected. I called TS as I had done with problems with other installs > that I won't go into now. I got the phone number off the Internet > search and dialed it up. I got a guy with a heavy accent right away. > Not the usual procedure as I remember speaking to someone that gave me > a case number and then transferred me to that guy in India.(named > Betty?). I thought it was simply because it was late and the regular > MS tech support people were off duty. The guy seemed to try to help me > but the problem is a bit more complicated because I downloaded a small > install application on another desktop and didn't want to install > Windows on that system. > > "Betty" (he actually told me his name but I forget it) then told me > he wanted me to fire up that old desktop but I needed to shut down the > new one because I used the mouse and keyboard. I did this when he then > said he needed to take a look at it and had me allow him top have > remote access. He then ran a scan and showed me several errors and > indications of registry errors. Just like what you would expect to see > if you went to one of those con job web sites that want to sell you > their program. He insisted I needed to subscribe and pay him $169.00 > and $139. for each other computer to get the infections cleaned. Now I > knew I was being conned but did not expect it from someone telling me > he was a MS tech support guy. He wants to call me later to convince me > to pay him. > > I still don't have Windows 7 on my new system but did continue > without entering a key but I don't know what will happen next. > > Can anyone tell me how to get this OS installed? Can I copy this > small Install application to media and do it that way? Will I get kelp > if I call back and speak to TS again? Do I need a disk to install > from? > This guy also told me I couldn't re-install Win7 again if I need to > do a clean install on any system without paying again. Is this so? > > Thank to anyone that comments on what I might do now to get things > right. > > Regards. > > Al http://www.microsoftstore.com/store/...oryID.50726100 Windows 7 Ultimate From $219.99 http://www.microsoftstore.com/store/...6100/list.true Windows 7 Ultimate $319.99 Full version <--- this could be what you got... This product includes both 32- and 64-bit versions for a single computer 90 days of Microsoft Support Services included http://windows.microsoft.com/en-US/w...ontact-support Microsoft Support Get help by e-mail, phone, or chat for: Windows 7 <--- answering some questions awaits... After answering some fool questions, I ended up here. http://support.microsoft.com/gp/install2 This product may qualify for no-charge installation or setup support. You may choose from the following support options: * Call Microsoft at (866) 234-6020 <-------- * Find information at Microsoft Answers. Your "90 day clock" will undoubtedly be ticking, when you make that call, but at least you won't be talking to Betty (or Wilma or Fred or Barney). Note - with support web pages like that, it pays to answer those "fool questions" yourself, because sometimes that phone number is computed via geolocation. I'm in Canada, and they may use a different number in your locality. This "small application" you've got - why would that be necessary ? A key, presumably, is small enough to be a single line in an email. Would the "small application" actually be a downloader, designed to download an entire DVD etc ? Paul |
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R. C. White
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Hi, Allen.
> I place a Win7 disk in the drive and Tell us more about this disk. Full retail? Or MSDN? Or OEM? Their Product Keys are different. If that is an OEM disk from Dell, then it probably won't work on an HP - or with a downloaded key from Microsoft - but you probably know that. The 64-bit or the 32-bit Win7 Ultimate disk? The same retail Product Key works on both disks, so it shouldn't matter - but it might. More details about that disk and about your hardware might help us help you figure this out. > I still don't have Windows 7 on my new system but did continue without > entering a key but I don't know what will happen next. Many users (including myself a few times) install Win7 first without the PK, then add it later within the 30-day time limit allowed by Microsoft. (Win7 will remind you to do this.) When you continued without the key, what happened? You say you don't have Win7 on your new system; how far did you get? RC -- R. C. White, CPA San Marcos, TX Microsoft Windows MVP (2002-2010) Windows Live Mail 2011 (Build 15.4.3538.0513) in Win7 Ultimate x64 SP1 "Allen Drake" wrote in message news:... I just got done putting together a new system and was ready to install Windows 7 Ultimate. This will be my third clean install in as many weeks but I didn't have a new disk to I thought I would just go online to the "Store" (Microsoft) and purchase a key and download the application. All I really needed was a valid key, right? I already had several disks so like Office why wouldn't this work I ask. I paid the three hundred dollars got my key and off I go. The new system fired up ok, I am always happy to see this happen so I am feeling pretty good so far. I place a Win7 disk in the drive and everything looks fine. When I enter the key supplied in an email it is rejected. I called TS as I had done with problems with other installs that I won't go into now. I got the phone number off the Internet search and dialed it up. I got a guy with a heavy accent right away. Not the usual procedure as I remember speaking to someone that gave me a case number and then transferred me to that guy in India.(named Betty?). I thought it was simply because it was late and the regular MS tech support people were off duty. The guy seemed to try to help me but the problem is a bit more complicated because I downloaded a small install application on another desktop and didn't want to install Windows on that system. "Betty" (he actually told me his name but I forget it) then told me he wanted me to fire up that old desktop but I needed to shut down the new one because I used the mouse and keyboard. I did this when he then said he needed to take a look at it and had me allow him top have remote access. He then ran a scan and showed me several errors and indications of registry errors. Just like what you would expect to see if you went to one of those con job web sites that want to sell you their program. He insisted I needed to subscribe and pay him $169.00 and $139. for each other computer to get the infections cleaned. Now I knew I was being conned but did not expect it from someone telling me he was a MS tech support guy. He wants to call me later to convince me to pay him. I still don't have Windows 7 on my new system but did continue without entering a key but I don't know what will happen next. Can anyone tell me how to get this OS installed? Can I copy this small Install application to media and do it that way? Will I get kelp if I call back and speak to TS again? Do I need a disk to install from? This guy also told me I couldn't re-install Win7 again if I need to do a clean install on any system without paying again. Is this so? Thank to anyone that comments on what I might do now to get things right. Regards. Al |
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| R. C. White |
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thanatoid
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Allen Drake <> wrote in
news:: <snip> I have no comments on your Win7 problems. I still use Win98SE Lite (www.litepc.com) and I hope to be able to do so for a long time. I do, however, have a useful piece of advice for you, if you are willing to take any from someone demented enough to still use a normal and comprehensible computer OS. Since you have more than one system, you should have a KVM switch. They cost about 30 bucks and are incredibly useful. You can have 2 computers and one mouse, monitor, and keyboard. Depending on the model, to switch between systems, you usually hit some key - in my case, it's scroll lock twice. I have had this one for about 8 years, it's made by a IOGear, a Cisco subdivision, but a Belkin one from Office Depot will probably do just fine. There are models for more systems if you have more than 2. Here's a sample: 2-port http://www.tigerdirect.com/applicati...rchTools/item- details.asp?EdpNo=5591181&Sku=U12-40715 $30 4-port http://www.tigerdirect.com/applicati...rchTools/item- details.asp?EdpNo=5591183&Sku=U12-40716 $40 (There is another 4-port one for 10 bucks more which looks identical and has the same description but I can't tell what the difference is, and I'm too lazy to read the specs page.) |
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Gene E. Bloch
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The OP didn't download a Windows installation, he downloaded a product
key. Try to find a reasonable newsreader - WLM seriously messes up quoting, and if you reply in a longish thread, no one will be able to figure out what you wrote and what you quoted (I should day *didn't* quote). On Wed, 3 Aug 2011 10:16:34 +0100, Time Lady wrote: > Afaik you cannot officially download Windows 7 (or any other of their > operating systems) from Microsoft as they would supply the disc as well as > the key (I'm sure someone will correct me if I'm wrong,) sounds to me if you > downloaded Win 7 then it wasn't genuine, the fact that when you called TS > you ended up with them trying to scam you suggests you weren't in contact > with MS. I would think that after 30 days you'd get a message saying Win 7 > hasn't been activated or even worse that it isn't genuine, you could try to > call them to activate Win 7 to find out for sure, if the key is found to be > fake & you can show you thought you were buying a key from an official site > they may offer you a new one in exchange for all the details of the rogue > site. > > This is the MS U.S. contact page: > http://www.microsoftstore.com/store/...ite_Contact_Us > UK page: https://emea.microsoftstore.com/UK/en-GB/Contact-Us this has a drop > down box at the top to visit the MS site in other countries. > > Hth, > Time Lady. > -------------------------------------------------------------------------------- > > "Allen Drake" wrote in message > news:... > > I just got done putting together a new system and was ready to > install Windows 7 Ultimate. This will be my third clean install in as > many weeks but I didn't have a new disk to I thought I would just go > online to the "Store" (Microsoft) and purchase a key and download the > application. All I really needed was a valid key, right? I already had > several disks so like Office why wouldn't this work I ask. I paid the > three hundred dollars got my key and off I go. > > The new system fired up ok, I am always happy to see this happen so I > am feeling pretty good so far. I place a Win7 disk in the drive and > everything looks fine. When I enter the key supplied in an email it is > rejected. I called TS as I had done with problems with other installs > that I won't go into now. I got the phone number off the Internet > search and dialed it up. I got a guy with a heavy accent right away. > Not the usual procedure as I remember speaking to someone that gave me > a case number and then transferred me to that guy in India.(named > Betty?). I thought it was simply because it was late and the regular > MS tech support people were off duty. The guy seemed to try to help me > but the problem is a bit more complicated because I downloaded a small > install application on another desktop and didn't want to install > Windows on that system. > > "Betty" (he actually told me his name but I forget it) then told me > he wanted me to fire up that old desktop but I needed to shut down the > new one because I used the mouse and keyboard. I did this when he then > said he needed to take a look at it and had me allow him top have > remote access. He then ran a scan and showed me several errors and > indications of registry errors. Just like what you would expect to see > if you went to one of those con job web sites that want to sell you > their program. He insisted I needed to subscribe and pay him $169.00 > and $139. for each other computer to get the infections cleaned. Now I > knew I was being conned but did not expect it from someone telling me > he was a MS tech support guy. He wants to call me later to convince me > to pay him. > > I still don't have Windows 7 on my new system but did continue > without entering a key but I don't know what will happen next. > > Can anyone tell me how to get this OS installed? Can I copy this > small Install application to media and do it that way? Will I get kelp > if I call back and speak to TS again? Do I need a disk to install > from? > This guy also told me I couldn't re-install Win7 again if I need to > do a clean install on any system without paying again. Is this so? > > Thank to anyone that comments on what I might do now to get things > right. > > Regards. > > Al -- Gene E. Bloch (Stumbling Bloch) |
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| Gene E. Bloch |
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Time Lady
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Sorry, I took op statement that he downloaded the application as meaning he
downloaded Win 7. TL. "Gene E. Bloch" <not-> wrote in message news:1p98ub7t50avi$.... > The OP didn't download a Windows installation, he downloaded a product > key. > > Try to find a reasonable newsreader - WLM seriously messes up quoting, > and if you reply in a longish thread, no one will be able to figure out > what you wrote and what you quoted (I should day *didn't* quote). > > On Wed, 3 Aug 2011 10:16:34 +0100, Time Lady wrote: > >> Afaik you cannot officially download Windows 7 (or any other of their >> operating systems) from Microsoft as they would supply the disc as well >> as >> the key (I'm sure someone will correct me if I'm wrong,) sounds to me if >> you >> downloaded Win 7 then it wasn't genuine, the fact that when you called TS >> you ended up with them trying to scam you suggests you weren't in contact >> with MS. I would think that after 30 days you'd get a message saying Win >> 7 >> hasn't been activated or even worse that it isn't genuine, you could try >> to >> call them to activate Win 7 to find out for sure, if the key is found to >> be >> fake & you can show you thought you were buying a key from an official >> site >> they may offer you a new one in exchange for all the details of the rogue >> site. >> >> This is the MS U.S. contact page: >> http://www.microsoftstore.com/store/...ite_Contact_Us >> UK page: https://emea.microsoftstore.com/UK/en-GB/Contact-Us this has a >> drop >> down box at the top to visit the MS site in other countries. >> >> Hth, >> Time Lady. >> -------------------------------------------------------------------------------- >> >> "Allen Drake" wrote in message >> news:... >> >> I just got done putting together a new system and was ready to >> install Windows 7 Ultimate. This will be my third clean install in as >> many weeks but I didn't have a new disk to I thought I would just go >> online to the "Store" (Microsoft) and purchase a key and download the >> application. All I really needed was a valid key, right? I already had >> several disks so like Office why wouldn't this work I ask. I paid the >> three hundred dollars got my key and off I go. >> >> The new system fired up ok, I am always happy to see this happen so I >> am feeling pretty good so far. I place a Win7 disk in the drive and >> everything looks fine. When I enter the key supplied in an email it is >> rejected. I called TS as I had done with problems with other installs >> that I won't go into now. I got the phone number off the Internet >> search and dialed it up. I got a guy with a heavy accent right away. >> Not the usual procedure as I remember speaking to someone that gave me >> a case number and then transferred me to that guy in India.(named >> Betty?). I thought it was simply because it was late and the regular >> MS tech support people were off duty. The guy seemed to try to help me >> but the problem is a bit more complicated because I downloaded a small >> install application on another desktop and didn't want to install >> Windows on that system. >> >> "Betty" (he actually told me his name but I forget it) then told me >> he wanted me to fire up that old desktop but I needed to shut down the >> new one because I used the mouse and keyboard. I did this when he then >> said he needed to take a look at it and had me allow him top have >> remote access. He then ran a scan and showed me several errors and >> indications of registry errors. Just like what you would expect to see >> if you went to one of those con job web sites that want to sell you >> their program. He insisted I needed to subscribe and pay him $169.00 >> and $139. for each other computer to get the infections cleaned. Now I >> knew I was being conned but did not expect it from someone telling me >> he was a MS tech support guy. He wants to call me later to convince me >> to pay him. >> >> I still don't have Windows 7 on my new system but did continue >> without entering a key but I don't know what will happen next. >> >> Can anyone tell me how to get this OS installed? Can I copy this >> small Install application to media and do it that way? Will I get kelp >> if I call back and speak to TS again? Do I need a disk to install >> from? >> This guy also told me I couldn't re-install Win7 again if I need to >> do a clean install on any system without paying again. Is this so? >> >> Thank to anyone that comments on what I might do now to get things >> right. >> >> Regards. >> >> Al > > > -- > Gene E. Bloch (Stumbling Bloch) |
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| Time Lady |
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Gene E. Bloch
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Now you've made me doubt what I said :-)
Near the end of his post he says "I downloaded a small install application on another desktop", and that's what I thought he meant, i.e., not Windows...So I guess that resolves the issue, or maybe not :-) Either way, it should have worked OK, AFAIK - but in my case, "AFAIK" is probably not anywhere near enough. I am mystified by the tech support person Betty. He sure doesn't sound a lot like a Microsoft tech, so I wonder where Allen Drake got the phone number he used. On Wed, 3 Aug 2011 20:09:20 +0100, Time Lady wrote: > Sorry, I took op statement that he downloaded the application as meaning he > downloaded Win 7. > TL. > > "Gene E. Bloch" <not-> wrote in message > news:1p98ub7t50avi$.... >> The OP didn't download a Windows installation, he downloaded a product >> key. >> >> Try to find a reasonable newsreader - WLM seriously messes up quoting, >> and if you reply in a longish thread, no one will be able to figure out >> what you wrote and what you quoted (I should day *didn't* quote). >> >> On Wed, 3 Aug 2011 10:16:34 +0100, Time Lady wrote: >> >>> Afaik you cannot officially download Windows 7 (or any other of their >>> operating systems) from Microsoft as they would supply the disc as well >>> as >>> the key (I'm sure someone will correct me if I'm wrong,) sounds to me if >>> you >>> downloaded Win 7 then it wasn't genuine, the fact that when you called TS >>> you ended up with them trying to scam you suggests you weren't in contact >>> with MS. I would think that after 30 days you'd get a message saying Win >>> 7 >>> hasn't been activated or even worse that it isn't genuine, you could try >>> to >>> call them to activate Win 7 to find out for sure, if the key is found to >>> be >>> fake & you can show you thought you were buying a key from an official >>> site >>> they may offer you a new one in exchange for all the details of the rogue >>> site. >>> >>> This is the MS U.S. contact page: >>> http://www.microsoftstore.com/store/...ite_Contact_Us >>> UK page: https://emea.microsoftstore.com/UK/en-GB/Contact-Us this has a >>> drop >>> down box at the top to visit the MS site in other countries. >>> >>> Hth, >>> Time Lady. >>> -------------------------------------------------------------------------------- >>> >>> "Allen Drake" wrote in message >>> news:... >>> >>> I just got done putting together a new system and was ready to >>> install Windows 7 Ultimate. This will be my third clean install in as >>> many weeks but I didn't have a new disk to I thought I would just go >>> online to the "Store" (Microsoft) and purchase a key and download the >>> application. All I really needed was a valid key, right? I already had >>> several disks so like Office why wouldn't this work I ask. I paid the >>> three hundred dollars got my key and off I go. >>> >>> The new system fired up ok, I am always happy to see this happen so I >>> am feeling pretty good so far. I place a Win7 disk in the drive and >>> everything looks fine. When I enter the key supplied in an email it is >>> rejected. I called TS as I had done with problems with other installs >>> that I won't go into now. I got the phone number off the Internet >>> search and dialed it up. I got a guy with a heavy accent right away. >>> Not the usual procedure as I remember speaking to someone that gave me >>> a case number and then transferred me to that guy in India.(named >>> Betty?). I thought it was simply because it was late and the regular >>> MS tech support people were off duty. The guy seemed to try to help me >>> but the problem is a bit more complicated because I downloaded a small >>> install application on another desktop and didn't want to install >>> Windows on that system. >>> >>> "Betty" (he actually told me his name but I forget it) then told me >>> he wanted me to fire up that old desktop but I needed to shut down the >>> new one because I used the mouse and keyboard. I did this when he then >>> said he needed to take a look at it and had me allow him top have >>> remote access. He then ran a scan and showed me several errors and >>> indications of registry errors. Just like what you would expect to see >>> if you went to one of those con job web sites that want to sell you >>> their program. He insisted I needed to subscribe and pay him $169.00 >>> and $139. for each other computer to get the infections cleaned. Now I >>> knew I was being conned but did not expect it from someone telling me >>> he was a MS tech support guy. He wants to call me later to convince me >>> to pay him. >>> >>> I still don't have Windows 7 on my new system but did continue >>> without entering a key but I don't know what will happen next. >>> >>> Can anyone tell me how to get this OS installed? Can I copy this >>> small Install application to media and do it that way? Will I get kelp >>> if I call back and speak to TS again? Do I need a disk to install >>> from? >>> This guy also told me I couldn't re-install Win7 again if I need to >>> do a clean install on any system without paying again. Is this so? >>> >>> Thank to anyone that comments on what I might do now to get things >>> right. >>> >>> Regards. >>> >>> Al >> >> >> -- >> Gene E. Bloch (Stumbling Bloch) -- Gene E. Bloch (Stumbling Bloch) |
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Mikey
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Allen Drake
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On Wed, 3 Aug 2011 08:51:05 -0500, "R. C. White" <>
wrote: >Hi, Allen. > >> I place a Win7 disk in the drive and > >Tell us more about this disk. Full retail? Or MSDN? Or OEM? Their >Product Keys are different. If that is an OEM disk from Dell, then it >probably won't work on an HP - or with a downloaded key from Microsoft - but >you probably know that. > >The 64-bit or the 32-bit Win7 Ultimate disk? The same retail Product Key >works on both disks, so it shouldn't matter - but it might. More details >about that disk and about your hardware might help us help you figure this >out. > >> I still don't have Windows 7 on my new system but did continue without >> entering a key but I don't know what will happen next. > >Many users (including myself a few times) install Win7 first without the PK, >then add it later within the 30-day time limit allowed by Microsoft. (Win7 >will remind you to do this.) When you continued without the key, what >happened? You say you don't have Win7 on your new system; how far did you >get? > >RC Ok TC I will respond to your post first. The disk I used was one I had used for another install on my wife's computer. I tried entering a new product key sent to me by email when I purchased Ultimate. The disk was for Home Premium so the key didn't work. I just got off the phone with a real MS support guy that has me installed and validated. The first guy was from iyogi.net posing as an MS support member. Lesson learned. I have now purchased full versions for all my machines and run them all at 64Bit.I put together all my systems just for fun and would never guy a brand name computer. My latest is this AMD Phonom II X6 1055T with 8 Gigs @ 1333 Mhg bus on an ASUS MoBo with an Invidia GeForce 550Ti. A Thermaltake PSU @850 watts. The only thing I didn't care for is the case. A Nine Hundred Two. Not user friendly what so ever. Thanks for the help. Al |
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