Impact ColorFax Lite - need help with a Com port

On Wed, 30 Nov 2011 22:24:09 +0000, Loonie <> wrote:

>On 30/11/2011 18:15, Char Jackson wrote:
>> On Wed, 30 Nov 2011 08:55:49 +0000, Loonie<> wrote:
>>
>>> Hello Experts,
>>>
>>> Having been paid for this questionable fax program, they now want a
>>> registration to get rid of the Purchase of Continue. The form below is
>>> the one that needs to be filled for REGISTRATION.
>>>
>>> http://www.blackice.com/Help/Impact/...t_ColorFax.htm
>>>
>>> I tried several times to fill out the form with the serial number but it
>>> does not take it.
>>
>> I think I've discovered the problem. The link you provided above is
>> NOT a form that you're expected to fill out. It's simply a web page
>> that contains some images and text.
>>
>> You need to take steps in your fax program to get the actual input
>> dialog to pop up on your screen. It will look like the image at the
>> web site you linked above, but it will be an actual input entry form
>> rather than a static image. Enter your serial number, wait for their
>> server to validate your entry, and you're done.
>>
>> No wonder it won't take your serial number. You're trying to 'type'
>> onto an image. That will never work.
>
>
>What was presented to me was an image and I was being invited to input
>my numbers.

Yes, but you don't input your numbers into the image!

The image only shows you what the input dialog looks like. You make
the input dialog appear by running the program. (I don't know the
specific steps because I don't have the program, but you do.)

>I made copies of the data to paste in but it did not paste.

Well, of course not! You have to enter your numbers into the input
dialog. It won't work to try to "enter" your numbers into an image.
It's no wonder that neither Firefox nor IE "worked". What you were
attempting to do makes no sense.

>As I have mentioned earlier, I made an image of the form, then pasted my
>numbers and sent it. I had no reply.

If you did what it sounds like you did, they probably haven't stopped
laughing long enough to reply to you. Seriously, I hope you aren't
trying to enter your registration data into an image. That will
*NEVER* work.

--

Char Jackson

On 30 Nov 2011, Loonie <> wrote in
alt.windows7.general:

> http://www.blackice.com/Help/Impact/...t_ColorFax.htm

> What was presented to me was an image and I was being invited to
> input my numbers. I made copies of the data to paste in but it did
> not paste. As I have mentioned earlier, I made an image of the
> form, then pasted my numbers and sent it. I had no reply.

Either you don't understand what Char is saying, or you haven't been
explaining your situation well enough for us to understand. As far
as I can tell, you are trying to enter your serial number on the web
page you reference above. That is NOT possible.

The "form" you reference above is not a form at all. It is a help
page or tutorial that shows pictures of what the form looks like. It
is impossible to paste anything into that picture. As the
instructions clearly state, a dialog box should appear the first
time you start Impact ColorFax. THAT's where you enter your serial
number. NOT in the picture on that web page you reference.

You need to get ColorFax to present the form to you in order to fill
it out. Don't try to go to that web page and do it, it will never
work, nor should it.

Or am I misunderstanding what you did?

Have you tried calling them at 1.(603).882.7711?

Have you tried emailing them at and/or
?

Have you tried their on-line support forum at
<http://www.blackice.com/forum/> ?

On 11/30/2011, Loonie posted:
> Hello Experts,

> Having been paid for this questionable fax program, they now want a
> registration to get rid of the Purchase of Continue. The form below is the
> one that needs to be filled for REGISTRATION.

> http://www.blackice.com/Help/Impact/...t_ColorFax.htm

> I tried several times to fill out the form with the serial number but it does
> not take it.

> If anyone can figure out how to add the serial number, I would appreciate it.
> I have already sent an image of the form with their serial number in it. No
> response yet from Blackice.com and very likely there will be none, unless you
> dear readers can kick the right buttons :-)

> TIA

Please read what Char Jackson and Nil are saying in response to what
you wrote above.

Char has found your problem, Nil is corroborating what Char has said,
and having followed the discussion and clicked on your link, I am here
to tell you something:

*They are right!*

You are trying to enter data into a help screen, not a registration
form.

To emphasize:
*You are trying to enter data into a help screen, not a registration
form.*

To emphasize once more:
*YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION
FORM.*

*Follow their advice!*

Stop denying it - they are right and you are confused!

--
Gene E. Bloch (Stumbling Bloch)

On Wed, 30 Nov 2011 16:22:37 -0800, Gene E. Bloch
<> wrote:

>On 11/30/2011, Loonie posted:
>> Hello Experts,
>
>> Having been paid for this questionable fax program, they now want a
>> registration to get rid of the Purchase of Continue. The form below is the
>> one that needs to be filled for REGISTRATION.
>
>> http://www.blackice.com/Help/Impact/...t_ColorFax.htm
>
>> I tried several times to fill out the form with the serial number but it does
>> not take it.
>
>> If anyone can figure out how to add the serial number, I would appreciate it.
>> I have already sent an image of the form with their serial number in it. No
>> response yet from Blackice.com and very likely there will be none, unless you
>> dear readers can kick the right buttons :-)
>
>> TIA
>
>Please read what Char Jackson and Nil are saying in response to what
>you wrote above.
>
>Char has found your problem, Nil is corroborating what Char has said,
>and having followed the discussion and clicked on your link, I am here
>to tell you something:
>
>*They are right!*
>
>You are trying to enter data into a help screen, not a registration
>form.
>
>To emphasize:
>*You are trying to enter data into a help screen, not a registration
>form.*
>
>To emphasize once more:
>*YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION
>FORM.*
>
>*Follow their advice!*
>
>Stop denying it - they are right and you are confused!

Thanks, Gene and Nil. After all of this, I just hope we're right in
our assumptions or we're going to look a little funny. :-)

--

Char Jackson

On 11/30/2011, Char Jackson posted:
> On Wed, 30 Nov 2011 16:22:37 -0800, Gene E. Bloch
> <> wrote:

>> On 11/30/2011, Loonie posted:
>>> Hello Experts,
>>
>>> Having been paid for this questionable fax program, they now want a
>>> registration to get rid of the Purchase of Continue. The form below is the
>>> one that needs to be filled for REGISTRATION.
>>> http://www.blackice.com/Help/Impact/...t_ColorFax.htm
>>> I tried several times to fill out the form with the serial number but it
>>> does not take it.
>>
>>> If anyone can figure out how to add the serial number, I would appreciate
>>> it. I have already sent an image of the form with their serial number in
>>> it. No response yet from Blackice.com and very likely there will be none,
>>> unless you dear readers can kick the right buttons :-)
>>> TIA
>>
>> Please read what Char Jackson and Nil are saying in response to what
>> you wrote above.
>>
>> Char has found your problem, Nil is corroborating what Char has said,
>> and having followed the discussion and clicked on your link, I am here
>> to tell you something:
>>
>> *They are right!*
>>
>> You are trying to enter data into a help screen, not a registration
>> form.
>>
>> To emphasize:
>> *You are trying to enter data into a help screen, not a registration
>> form.*
>>
>> To emphasize once more:
>> *YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION
>> FORM.*
>>
>> *Follow their advice!*
>>
>> Stop denying it - they are right and you are confused!

> Thanks, Gene and Nil. After all of this, I just hope we're right in
> our assumptions or we're going to look a little funny. :-)

To err is cybernetic.

I think that's the what the saying is...

--
Gene E. Bloch (Stumbling Bloch)

In message <>, Loonie
<> writes:
>Hello Experts,
>
>Having been paid for this questionable fax program, they now want a
>registration to get rid of the Purchase of Continue. The form below is
>the one that needs to be filled for REGISTRATION.
>
>http://www.blackice.com/Help/Impact/...Help/How_to_Li
>cense_the_Impact_ColorFax.htm
>
>I tried several times to fill out the form with the serial number but
>it does not take it.

When you say "it does not take it", are you getting the message window
that is shown as the second one on the above webpage?

In other words - are you running the Impact ColorFax software, and
immediately getting a message window that looks like the first one on
the above webpage?
>
>If anyone can figure out how to add the serial number, I would
>appreciate it. I have already sent an image of the form with their
>serial number in it. No response yet from Blackice.com and very likely
>there will be none, unless you dear readers can kick the right buttons :-)
>
>TIA

If Char and others are right that you're trying to enter it _into the
webpage_, then yes, that won't work. You have to make the Impact
ColorFax software itself produce the form.

Since I don't have the software either, I don't know - but I see the web
page says "the first time you start the Impact ColorFax the following
dialogue box will appear". If, for some reason, they really do mean it
only appears the _first_ time, then you need to make it appear again; in
a lot of software, there is a "Registration" (or similar) option under
"Help", which hopefully should cause the window to pop up again.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G.5AL-IS-P--Ch++(p)Ar@T0H+Sh0!:`)DNAf

On the other hand, you have different fingers.

On 30/11/2011 23:30, Nil wrote:
> On 30 Nov 2011, Loonie<> wrote in
> alt.windows7.general:
>
>> http://www.blackice.com/Help/Impact/...t_ColorFax.htm
>
>> What was presented to me was an image and I was being invited to
>> input my numbers. I made copies of the data to paste in but it did
>> not paste. As I have mentioned earlier, I made an image of the
>> form, then pasted my numbers and sent it. I had no reply.
>
> Either you don't understand what Char is saying, or you haven't been
> explaining your situation well enough for us to understand. As far
> as I can tell, you are trying to enter your serial number on the web
> page you reference above. That is NOT possible.

Thank you Nil, and all the others who responded, very much for your
information.

> The "form" you reference above is not a form at all. It is a help
> page or tutorial that shows pictures of what the form looks like. It
> is impossible to paste anything into that picture. As the
> instructions clearly state, a dialog box should appear the first
> time you start Impact ColorFax. THAT's where you enter your serial
> number. NOT in the picture on that web page you reference.

OK then, why did those chumps not send me the REAL form. That would be
kid stuff because there would be only a few simple numbers to input and
possibly my name of email address, which they already have.

> You need to get ColorFax to present the form to you in order to fill
> it out. Don't try to go to that web page and do it, it will never
> work, nor should it.

If I had been presented with a real, simple, form I could have fixed
this situation in a few minutes.

> Or am I misunderstanding what you did?

No form was provided and no filling took place.

> Have you tried calling them at 1.(603).882.7711?

I am at least 3,000 miles away from them.

> Have you tried emailing them at and/or
> ?

Yes, I sent two emails there. I had a response to the first one and they
responded with their usual vague crap. They are obviously
immune to simplicity.

> Have you tried their on-line support forum at
> <http://www.blackice.com/forum/> ?

Yes, but there were not many examples there.

Have a great weekend all :-)

On 01/12/2011 00:22, Gene E. Bloch wrote:
> On 11/30/2011, Loonie posted:
>> Hello Experts,
>
>> Having been paid for this questionable fax program, they now want a
>> registration to get rid of the Purchase of Continue. The form below is
>> the one that needs to be filled for REGISTRATION.
>
>> http://www.blackice.com/Help/Impact/...t_ColorFax.htm
>>
>
>> I tried several times to fill out the form with the serial number but
>> it does not take it.
>
>> If anyone can figure out how to add the serial number, I would
>> appreciate it. I have already sent an image of the form with their
>> serial number in it. No response yet from Blackice.com and very likely
>> there will be none, unless you dear readers can kick the right buttons
>> :-)
>
>> TIA
>
> Please read what Char Jackson and Nil are saying in response to what you
> wrote above.
>
> Char has found your problem, Nil is corroborating what Char has said,
> and having followed the discussion and clicked on your link, I am here
> to tell you something:
>
> *They are right!*
>
> You are trying to enter data into a help screen, not a registration form.
>
> To emphasize:
> *You are trying to enter data into a help screen, not a registration form.*
>
> To emphasize once more:
> *YOU ARE TRYING TO ENTER DATA INTO A HELP SCREEN, NOT A REGISTRATION FORM.*
>
> *Follow their advice!*
>
> Stop denying it - they are right and you are confused!


If they had sent me a blank form, and told me the items, etc. to enter,
they would have had it back within a hour. Why did they get involved in
such messy stupidity?

They did show the forms on the screen but they never gave me the form/s
to fill out.

On 02/12/2011 01:54, J. P. Gilliver (John) wrote:
> In message <>, Loonie
> <> writes:
>> Hello Experts,
>>
>> Having been paid for this questionable fax program, they now want a
>> registration to get rid of the Purchase of Continue. The form below is
>> the one that needs to be filled for REGISTRATION.
>>
>> http://www.blackice.com/Help/Impact/...Help/How_to_Li
>> cense_the_Impact_ColorFax.htm
>>
>> I tried several times to fill out the form with the serial number but
>> it does not take it.
>
> When you say "it does not take it", are you getting the message window
> that is shown as the second one on the above webpage?
>
> In other words - are you running the Impact ColorFax software, and
> immediately getting a message window that looks like the first one on
> the above webpage?

ColorFax was running when I was trying to fill the form but I still
could find a fillable form.

>> If anyone can figure out how to add the serial number, I would
>> appreciate it. I have already sent an image of the form with their
>> serial number in it. No response yet from Blackice.com and very likely
>> there will be none, unless you dear readers can kick the right buttons
>> :-)
>>
>> TIA
>
> If Char and others are right that you're trying to enter it _into the
> webpage_, then yes, that won't work. You have to make the Impact
> ColorFax software itself produce the form.

I tried to follow the link below but I got nowhere.

>>
http://www.blackice.com/Help/Impact/...t_ColorFax.htm
>
> Since I don't have the software either, I don't know - but I see the web
> page says "the first time you start the Impact ColorFax the following
> dialogue box will appear". If, for some reason, they really do mean it
> only appears the _first_ time, then you need to make it appear again; in
> a lot of software, there is a "Registration" (or similar) option under
> "Help", which hopefully should cause the window to pop up again.

Thanks John for your comments.

I entered 'Online Registration' in the Help file and the result was 0.

I tried the Help File:

Search - "Failed Licensing of the Impact ColorFax."
Help - "Failed Licensing of the Impact ColorFax."
Online help - Error 404
Online Forum - I have been there and did not find an answer
Getting Started - There was nothing about registration.
About - Nothing useful there.

On 03 Dec 2011, Loonie <> wrote in
alt.windows7.general:

> OK then, why did those chumps not send me the REAL form. That
> would be kid stuff because there would be only a few simple
> numbers to input and possibly my name of email address, which they
> already have.

Only the Blackice people can answer that question.

> No form was provided and no filling took place.

Then where did you find that help page with the pictures?

>> Have you tried calling them at 1.(603).882.7711?
>
> I am at least 3,000 miles away from them.

So am I. It's a telephone, distance doesn't matter much.

>> Have you tried emailing them at and/or
>> ?
>
> Yes, I sent two emails there. I had a response to the first one
> and they responded with their usual vague crap. They are obviously
> immune to simplicity.
>
>> Have you tried their on-line support forum at
>> <http://www.blackice.com/forum/> ?
>
> Yes, but there were not many examples there.

You can also ask questions there, which is what I was trying to
suggest you do.

I found more registration instructions on their web site:

http://www.blackice.com/manualregist...egnumvista.htm