How to get BSOD and crash debugging assistance

If you are experiencing BSOD's (also known as the blue screen of death), this is the forum section to post in.

To get help with your problem, please attach the crash dumps to a new thread in this section, along with any more information about the crash (such as when it occurs or any error text).

To post your crash dumps, please go to C:\Windows\Minidump and copy the files in there to any other folder on the machine. Then zip or rar the files and attach the compressed file to your post using the paperclip above where you type. If you don't have any minidump files available after a crash, you may need to enable them using this tutorial.

Windows 7 has built-in zipping abilities. All you have to do is highlight the file(s), right click them and choose "send to" and then "Compressed (zip) folder".

It would also help if you fill in your system specs page so that we known as much information about your system as possible, especially the motherboard motherboard model (you can use CPU-Z to find out, if you aren't sure).



You may be asked to run some tests on your system, these links may be useful:

• Memtest86+ Tutorial
• Prime95 Tutorial
• How to enable Small Memory Dumps

Even if you are experiencing the same problems as are listed in another thread, start your OWN thread.

You can post a link to the old thread (for example "I have the same problem as LINK"), but please start your own thread. It is much easier to notice a new thread with no replies then it is a 6 month old thread that already has 10 posts.

Filling in your Computer Specs under your UserCP is a great help to other Forum Members.
If you are unsure, you can download and run Speccy which will help you with the details.
This will help take some of the guesswork out of analysing your problems.



Download and install RamMon. Run RamMon, select the Export/Copy button. Select the Export/Copy format as HTML then Write to File. Include the saved report in a zipped file.

Download and install CPU-Z. The experts will want you to take and attach screenshots/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab. Attach the images directly to a post for all to see.



Memory Tab:


SPD Tab:

When you've started your new post, click on the Go Advanced button, this will take you to a new post editing window. Attach the screenshots to your post by using the paper clip you will find on the top toolbar. No need to zip them up, attach them to your post "as is".

Go to your C:\Windows\Minidump folder. Copy the *.dmp files to a new folder on your desktop, zip that up and attach it to your post using the paper clip method mentioned above.

If your Minidump folder is empty or doesn't exist, there is a very good chance that Minidumps have not yet been enabled. Follow this tutorial to enable Minidumps.

The minidumps are the basis for the analysis of your BSOD. If you find you have none, help can still be started. Download and run Driver View. With the program open and in focus, press Ctrl+A (Select All), then File > Save Selected Items. Attach the saved text file to your post as above.

Elmer