Fax and Scan problems on Win 7

Loonie wrote:
> A few weeks ago I had no problems with the Fax and Scan out to about 50
> miles, in Ireland.
>
> Now I want to fax to USA and am having problems. I had no problems
> loading the files and images into Fax and Scan but the phone number
> system seems to be a mess. I want to send a fax to 001 636-349-xxxx but
> the Fax and Scan prog keeps telling me that I have to install a printer
> "This machine is not connected to the Fax Printer on the selected Fax
> Server." Why should I have a Fax Server? I do have a Zoom Fax modem.
>
> Could it be that the internet modem is interfering? I had no faxing
> problems a few weeks ago when faxing locally and the internet modem is
> in the same state.
>
> TIA

I'm in North America, and our phone system here uses ten digits for
long distance. That's the basic identifier. 636-349-xxxx

Now, if I want to "direct dial" the number, without operator assistance,
I put a "1" in front. So if I pick up the phone, and try
to reach that FAX machine, it would be 1-636-349-xxxx. I would
only be charged for connect time in minutes.

If I phone the operator, and ask him/her/it to dial 636-349-xxxx for
me, there would likely be some kind of charge for that. I can't remember
the last time I made an operator-assisted call. (I think we use those
for things like "collect" calls.)

Where you live, there may be a prefix to use, before dialing long
distance. And then, there may be some scheme to get your phone
system to recognize 636-349-xxxx as being a valid North American
long distance number.

You probably need to look in the Help for the Fax and Scan, and
see if it has a section on world-wide dialing.

Note that, in some cities now in North America, you have to dial all
ten digits, all of the time. At one time, we had the distinction of
"local dialing" 349-xxxx seven digits, to reach a person within the
same city. And dialing 636-349-xxxx was needed once you got outside
your own town or city. Where I live, the exchange ran out of numbers,
so now we have to use all ten digits when dialing locally. It's still
charged as a local call, but all ten digits are needed to make sure
the numbers are unique.

Good luck,
Paul

A few weeks ago I had no problems with the Fax and Scan out to about 50
miles, in Ireland.

Now I want to fax to USA and am having problems. I had no problems
loading the files and images into Fax and Scan but the phone number
system seems to be a mess. I want to send a fax to 001 636-349-xxxx but
the Fax and Scan prog keeps telling me that I have to install a printer
"This machine is not connected to the Fax Printer on the selected Fax
Server." Why should I have a Fax Server? I do have a Zoom Fax modem.

Could it be that the internet modem is interfering? I had no faxing
problems a few weeks ago when faxing locally and the internet modem is
in the same state.

TIA

On 06/11/2011 22:48, Loonie wrote:
> A few weeks ago I had no problems with the Fax and Scan out to about 50
> miles, in Ireland.
>
> Now I want to fax to USA and am having problems. I had no problems
> loading the files and images into Fax and Scan but the phone number
> system seems to be a mess. I want to send a fax to 001 636-349-xxxx but
> the Fax and Scan prog keeps telling me that I have to install a printer
> "This machine is not connected to the Fax Printer on the selected Fax
> Server." Why should I have a Fax Server? I do have a Zoom Fax modem.
>
> Could it be that the internet modem is interfering? I had no faxing
> problems a few weeks ago when faxing locally and the internet modem is
> in the same state.
>
> TIA

Now I'm convinced that the Phone and Modem prog is a pile of ****.

On 11/6/2011 5:07 PM, Loonie wrote:
> On 06/11/2011 22:48, Loonie wrote:
>> A few weeks ago I had no problems with the Fax and Scan out to about 50
>> miles, in Ireland.
>>
>> Now I want to fax to USA and am having problems. I had no problems
>> loading the files and images into Fax and Scan but the phone number
>> system seems to be a mess. I want to send a fax to 001 636-349-xxxx but
>> the Fax and Scan prog keeps telling me that I have to install a printer
>> "This machine is not connected to the Fax Printer on the selected Fax
>> Server." Why should I have a Fax Server? I do have a Zoom Fax modem.
>>
>> Could it be that the internet modem is interfering? I had no faxing
>> problems a few weeks ago when faxing locally and the internet modem is
>> in the same state.
>>
>> TIA
>
> Now I'm convinced that the Phone and Modem prog is a pile of ****.

Perhaps it is as simple as you don't have the "Fax" pointed at the fax
modem.

On 11/6/2011 5:48 PM, Loonie wrote:
> A few weeks ago I had no problems with the Fax and Scan out to about 50
> miles, in Ireland.
>
> Now I want to fax to USA and am having problems. I had no problems
> loading the files and images into Fax and Scan but the phone number
> system seems to be a mess. I want to send a fax to 001 636-349-xxxx but
> the Fax and Scan prog keeps telling me that I have to install a printer
> "This machine is not connected to the Fax Printer on the selected Fax
> Server." Why should I have a Fax Server? I do have a Zoom Fax modem.
>
> Could it be that the internet modem is interfering? I had no faxing
> problems a few weeks ago when faxing locally and the internet modem is
> in the same state.
>
> TIA

Is "Dialing Rules" set to None?
Is "001" your correct prefix for the USA?
Are you listening on the line for an audible error response?

If all else fails you should be able to manually dial the number and
then "Send" after connection.

--
Zaidy036

On 11/6/2011 6:36 PM, Zaidy036 wrote:
> On 11/6/2011 5:48 PM, Loonie wrote:
>> A few weeks ago I had no problems with the Fax and Scan out to about 50
>> miles, in Ireland.
>>
>> Now I want to fax to USA and am having problems. I had no problems
>> loading the files and images into Fax and Scan but the phone number
>> system seems to be a mess. I want to send a fax to 001 636-349-xxxx but
>> the Fax and Scan prog keeps telling me that I have to install a printer
>> "This machine is not connected to the Fax Printer on the selected Fax
>> Server." Why should I have a Fax Server? I do have a Zoom Fax modem.
>>
>> Could it be that the internet modem is interfering? I had no faxing
>> problems a few weeks ago when faxing locally and the internet modem is
>> in the same state.
>>
>> TIA
>
> Is "Dialing Rules" set to None?
> Is "001" your correct prefix for the USA?
> Are you listening on the line for an audible error response?
>
> If all else fails you should be able to manually dial the number and
> then "Send" after connection.
>


In addition to the above, problems in dialing can be caused by not
enough delay between the country code, area code, and the basic phone
number.
The more or less "standard" was/is to insert an extra comma or two
between the country code and area code. Some modems can be sent a
"command string" to change some of the dialing default values.
Unfortunately, this is modem dependent.

On 06/11/2011 22:21, Paul wrote:
> Loonie wrote:
>> A few weeks ago I had no problems with the Fax and Scan out to about
>> 50 miles, in Ireland.
>>
>> Now I want to fax to USA and am having problems. I had no problems
>> loading the files and images into Fax and Scan but the phone number
>> system seems to be a mess. I want to send a fax to 001 636-349-xxxx
>> but the Fax and Scan prog keeps telling me that I have to install a
>> printer "This machine is not connected to the Fax Printer on the
>> selected Fax Server." Why should I have a Fax Server? I do have a Zoom
>> Fax modem.
>>
>> Could it be that the internet modem is interfering? I had no faxing
>> problems a few weeks ago when faxing locally and the internet modem is
>> in the same state.
>>
>> TIA
>
> I'm in North America, and our phone system here uses ten digits for
> long distance. That's the basic identifier. 636-349-xxxx
>
> Now, if I want to "direct dial" the number, without operator assistance,
> I put a "1" in front. So if I pick up the phone, and try
> to reach that FAX machine, it would be 1-636-349-xxxx. I would
> only be charged for connect time in minutes.
>
> If I phone the operator, and ask him/her/it to dial 636-349-xxxx for
> me, there would likely be some kind of charge for that. I can't remember
> the last time I made an operator-assisted call. (I think we use those
> for things like "collect" calls.)
>
> Where you live, there may be a prefix to use, before dialing long
> distance. And then, there may be some scheme to get your phone
> system to recognize 636-349-xxxx as being a valid North American
> long distance number.
>
> You probably need to look in the Help for the Fax and Scan, and
> see if it has a section on world-wide dialing.
>
> Note that, in some cities now in North America, you have to dial all
> ten digits, all of the time. At one time, we had the distinction of
> "local dialing" 349-xxxx seven digits, to reach a person within the
> same city. And dialing 636-349-xxxx was needed once you got outside
> your own town or city. Where I live, the exchange ran out of numbers,
> so now we have to use all ten digits when dialing locally. It's still
> charged as a local call, but all ten digits are needed to make sure
> the numbers are unique.
>
> Good luck,
> Paul

Thanks Paul. I'll have another go later today :-)

On 06/11/2011 22:21, Paul wrote:
> Loonie wrote:
>> A few weeks ago I had no problems with the Fax and Scan out to about
>> 50 miles, in Ireland.
>>
>> Now I want to fax to USA and am having problems. I had no problems
>> loading the files and images into Fax and Scan but the phone number
>> system seems to be a mess. I want to send a fax to 001 636-349-xxxx
>> but the Fax and Scan prog keeps telling me that I have to install a
>> printer "This machine is not connected to the Fax Printer on the
>> selected Fax Server." Why should I have a Fax Server? I do have a Zoom
>> Fax modem.
>>
>> Could it be that the internet modem is interfering? I had no faxing
>> problems a few weeks ago when faxing locally and the internet modem is
>> in the same state.
>>
>> TIA
>
> I'm in North America, and our phone system here uses ten digits for
> long distance. That's the basic identifier. 636-349-xxxx
>
> Now, if I want to "direct dial" the number, without operator assistance,
> I put a "1" in front. So if I pick up the phone, and try
> to reach that FAX machine, it would be 1-636-349-xxxx. I would
> only be charged for connect time in minutes.
>
> If I phone the operator, and ask him/her/it to dial 636-349-xxxx for
> me, there would likely be some kind of charge for that. I can't remember
> the last time I made an operator-assisted call. (I think we use those
> for things like "collect" calls.)
>
> Where you live, there may be a prefix to use, before dialing long
> distance. And then, there may be some scheme to get your phone
> system to recognize 636-349-xxxx as being a valid North American
> long distance number.
>
> You probably need to look in the Help for the Fax and Scan, and
> see if it has a section on world-wide dialing.
>
> Note that, in some cities now in North America, you have to dial all
> ten digits, all of the time. At one time, we had the distinction of
> "local dialing" 349-xxxx seven digits, to reach a person within the
> same city. And dialing 636-349-xxxx was needed once you got outside
> your own town or city. Where I live, the exchange ran out of numbers,
> so now we have to use all ten digits when dialing locally. It's still
> charged as a local call, but all ten digits are needed to make sure
> the numbers are unique.
>
> Good luck,
> Paul

Thanks again Paul,

The instructions with this are truly abysmal.

It seemed that I had most of the work done - setup my pages to be faxed,
checked that the modem was alive and then, what was left, was the:

"To set up a fax server.
Before you begin, make sure your computer is connected to the network
and you know the network address of the fax server (for example,
\\mycompanyfaxserver).

1.Click the Start button , click All Programs, and then click Windows
Fax and Scan.
2.To use Fax view, click Fax at the bottom of the left pane.
3.Click the Tools menu, and then click Fax Accounts.
4.Click Add, and then, in the Fax Setup wizard, click Connect to a fax
server on my network and follow the instructions."

They made no effort whatsoever to relate the above faxserver to the fax
modem. I checked the phone number and I was correct in saying that the
number started with 001. I just dialed the complete number and it
answered. I corrected the phone number in the Fax program but there was
no change from its dead state.

From the Control Panel, the USB Modem Properties are correct - working
properly. A query to the modem indicated that all is well.

I went to Internet Properties and switched from 'Never Dial a
Connection' to 'Dial whenever a network connection is not present.' It
made no difference.

Loonie wrote:
> On 06/11/2011 22:21, Paul wrote:
>> Loonie wrote:
>>> A few weeks ago I had no problems with the Fax and Scan out to about
>>> 50 miles, in Ireland.
>>>
>>> Now I want to fax to USA and am having problems. I had no problems
>>> loading the files and images into Fax and Scan but the phone number
>>> system seems to be a mess. I want to send a fax to 001 636-349-xxxx
>>> but the Fax and Scan prog keeps telling me that I have to install a
>>> printer "This machine is not connected to the Fax Printer on the
>>> selected Fax Server." Why should I have a Fax Server? I do have a Zoom
>>> Fax modem.
>>>
>>> Could it be that the internet modem is interfering? I had no faxing
>>> problems a few weeks ago when faxing locally and the internet modem is
>>> in the same state.
>>>
>>> TIA
>>
>> I'm in North America, and our phone system here uses ten digits for
>> long distance. That's the basic identifier. 636-349-xxxx
>>
>> Now, if I want to "direct dial" the number, without operator assistance,
>> I put a "1" in front. So if I pick up the phone, and try
>> to reach that FAX machine, it would be 1-636-349-xxxx. I would
>> only be charged for connect time in minutes.
>>
>> If I phone the operator, and ask him/her/it to dial 636-349-xxxx for
>> me, there would likely be some kind of charge for that. I can't remember
>> the last time I made an operator-assisted call. (I think we use those
>> for things like "collect" calls.)
>>
>> Where you live, there may be a prefix to use, before dialing long
>> distance. And then, there may be some scheme to get your phone
>> system to recognize 636-349-xxxx as being a valid North American
>> long distance number.
>>
>> You probably need to look in the Help for the Fax and Scan, and
>> see if it has a section on world-wide dialing.
>>
>> Note that, in some cities now in North America, you have to dial all
>> ten digits, all of the time. At one time, we had the distinction of
>> "local dialing" 349-xxxx seven digits, to reach a person within the
>> same city. And dialing 636-349-xxxx was needed once you got outside
>> your own town or city. Where I live, the exchange ran out of numbers,
>> so now we have to use all ten digits when dialing locally. It's still
>> charged as a local call, but all ten digits are needed to make sure
>> the numbers are unique.
>>
>> Good luck,
>> Paul
>
> Thanks again Paul,
>
> The instructions with this are truly abysmal.
>
> It seemed that I had most of the work done - setup my pages to be faxed,
> checked that the modem was alive and then, what was left, was the:
>
> "To set up a fax server.
> Before you begin, make sure your computer is connected to the network
> and you know the network address of the fax server (for example,
> \\mycompanyfaxserver).
>
> 1.Click the Start button , click All Programs, and then click Windows
> Fax and Scan.
> 2.To use Fax view, click Fax at the bottom of the left pane.
> 3.Click the Tools menu, and then click Fax Accounts.
> 4.Click Add, and then, in the Fax Setup wizard, click Connect to a fax
> server on my network and follow the instructions."
>
> They made no effort whatsoever to relate the above faxserver to the fax
> modem. I checked the phone number and I was correct in saying that the
> number started with 001. I just dialed the complete number and it
> answered. I corrected the phone number in the Fax program but there was
> no change from its dead state.
>
> From the Control Panel, the USB Modem Properties are correct - working
> properly. A query to the modem indicated that all is well.
>
> I went to Internet Properties and switched from 'Never Dial a
> Connection' to 'Dial whenever a network connection is not present.' It
> made no difference.

The Microsoft site, has all sorts of tutorials. The only disadvantage
of them, is they use the tutorials to force people to install Silverlight.
At one time, all you needed was Windows Media Player, and the videos
were coincidental. Now, they introduce video when it isn't needed,
then make it Silverlight only. And to further aggravate, there is a
version of Silverlight for Linux, and I installed the software for that,
and Microsoft made sure the movies on microsoft.com, wouldn't play in the
Linux version of Silverlight. For some media, I use virtual machines to
play the media, and I can't even do that in this case. (I run other OSes
in a virtual machine, while Windows is running.)

Have a look here, and see if you can first get the fax modem recognized.

http://windows.microsoft.com/en-US/w...-receive-faxes

As an example, the dialup modem I've got, is too old to have a driver from
the manufacturer. Otherwise, it might be fun to plug it into the laptop
and give it a whirl. But even in WinXP, I had the devil of a time getting it
set up there (sorta took some hacking). And I can't keep buying stupid modems,
when the modem I've got is just fine as it is. So if I wanted to experiment
with that stuff, it would be *hours* of fun. Maybe yours will go a bit easier.

Paul

On 07/11/2011 23:15, Paul wrote:
> Loonie wrote:
>> On 06/11/2011 22:21, Paul wrote:
>>> Loonie wrote:
>>>> A few weeks ago I had no problems with the Fax and Scan out to about
>>>> 50 miles, in Ireland.
>>>>
>>>> Now I want to fax to USA and am having problems. I had no problems
>>>> loading the files and images into Fax and Scan but the phone number
>>>> system seems to be a mess. I want to send a fax to 001 636-349-xxxx
>>>> but the Fax and Scan prog keeps telling me that I have to install a
>>>> printer "This machine is not connected to the Fax Printer on the
>>>> selected Fax Server." Why should I have a Fax Server? I do have a Zoom
>>>> Fax modem.
>>>>
>>>> Could it be that the internet modem is interfering? I had no faxing
>>>> problems a few weeks ago when faxing locally and the internet modem is
>>>> in the same state.
>>>>
>>>> TIA
>>>
>>> I'm in North America, and our phone system here uses ten digits for
>>> long distance. That's the basic identifier. 636-349-xxxx
>>>
>>> Now, if I want to "direct dial" the number, without operator assistance,
>>> I put a "1" in front. So if I pick up the phone, and try
>>> to reach that FAX machine, it would be 1-636-349-xxxx. I would
>>> only be charged for connect time in minutes.
>>>
>>> If I phone the operator, and ask him/her/it to dial 636-349-xxxx for
>>> me, there would likely be some kind of charge for that. I can't remember
>>> the last time I made an operator-assisted call. (I think we use those
>>> for things like "collect" calls.)
>>>
>>> Where you live, there may be a prefix to use, before dialing long
>>> distance. And then, there may be some scheme to get your phone
>>> system to recognize 636-349-xxxx as being a valid North American
>>> long distance number.
>>>
>>> You probably need to look in the Help for the Fax and Scan, and
>>> see if it has a section on world-wide dialing.
>>>
>>> Note that, in some cities now in North America, you have to dial all
>>> ten digits, all of the time. At one time, we had the distinction of
>>> "local dialing" 349-xxxx seven digits, to reach a person within the
>>> same city. And dialing 636-349-xxxx was needed once you got outside
>>> your own town or city. Where I live, the exchange ran out of numbers,
>>> so now we have to use all ten digits when dialing locally. It's still
>>> charged as a local call, but all ten digits are needed to make sure
>>> the numbers are unique.
>>>
>>> Good luck,
>>> Paul
>>
>> Thanks again Paul,
>>
>> The instructions with this are truly abysmal.
>>
>> It seemed that I had most of the work done - setup my pages to be faxed,
>> checked that the modem was alive and then, what was left, was the:
>>
>> "To set up a fax server.
>> Before you begin, make sure your computer is connected to the network
>> and you know the network address of the fax server (for example,
>> \\mycompanyfaxserver).
>>
>> 1.Click the Start button , click All Programs, and then click Windows
>> Fax and Scan.
>> 2.To use Fax view, click Fax at the bottom of the left pane.
>> 3.Click the Tools menu, and then click Fax Accounts.
>> 4.Click Add, and then, in the Fax Setup wizard, click Connect to a fax
>> server on my network and follow the instructions."
>>
>> They made no effort whatsoever to relate the above faxserver to the
>> fax modem. I checked the phone number and I was correct in saying that
>> the number started with 001. I just dialed the complete number and it
>> answered. I corrected the phone number in the Fax program but there
>> was no change from its dead state.
>>
>> From the Control Panel, the USB Modem Properties are correct - working
>> properly. A query to the modem indicated that all is well.
>>
>> I went to Internet Properties and switched from 'Never Dial a
>> Connection' to 'Dial whenever a network connection is not present.' It
>> made no difference.

Thank you again Paul.

> The Microsoft site, has all sorts of tutorials. The only disadvantage
> of them, is they use the tutorials to force people to install Silverlight.
> At one time, all you needed was Windows Media Player, and the videos
> were coincidental. Now, they introduce video when it isn't needed,
> then make it Silverlight only. And to further aggravate, there is a
> version of Silverlight for Linux, and I installed the software for that,
> and Microsoft made sure the movies on microsoft.com, wouldn't play in the
> Linux version of Silverlight. For some media, I use virtual machines to
> play the media, and I can't even do that in this case. (I run other OSes
> in a virtual machine, while Windows is running.)

I hated that silverlight from the first time I tried to use it and I
have tried a dozen times to kick it off my computer but that Micro****
has nailed down the useless piece of crap.

> Have a look here, and see if you can first get the fax modem recognized.
>
> http://windows.microsoft.com/en-US/w...-receive-faxes

I have seen this numerous times and never succeeded in getting past the
"Type the fax server location
Make sure ------------
Name:
For example \\mycompanyfax"

Where am I supposed to get 'mycompanyfax'? I looked up my Device Manager
and found USB Modem, so I tried \\USB Modem and, as usual, it didn't
work. This program, and the miserable instructions, are a pile of
Microcrap.

> As an example, the dialup modem I've got, is too old to have a driver from
> the manufacturer. Otherwise, it might be fun to plug it into the laptop
> and give it a whirl. But even in WinXP, I had the devil of a time
> getting it
> set up there (sorta took some hacking). And I can't keep buying stupid
> modems,
> when the modem I've got is just fine as it is. So if I wanted to experiment
> with that stuff, it would be *hours* of fun. Maybe yours will go a bit
> easier.
>
> Paul

Thanks for your patience :-)