[SOLVED] EPSON SCANNER and Windows 7

Help .....I have an EPSON STYLUS Photo RX560 bought last July.
I recently bought a laptop with Windows 7 and the scanner element of the printer won't work. The other functions seem ok but the sanner facility is really important to me. What can I do?

Did any software come with it? That sould solve the problem.

Sir, are you saying that the scanner function is not working at all? The light bar does not move back and forth plus lighting up?

The RX560 must be a European product as it does not show up on the US website.

The following is a driver listing for the unit you mentioned. These are Vista drivers and they should work okay in Windows 7

Epson Stylus Photo RX560

Software name: Scan Driver

Version: 3.0u

File Size:19.07Mb (20001280 bytes)

Released:13 Feb 2007

Uploaded:05 Jun 2007

Views:614

Downloads:145


Go Here: http://driverscollection.com/?H=Styl...Vista%2064-bit

Thank you so much for your speedy reply. It is clear that you know a huge amount about this topic and I am a complete ignoramus. I bought my Epson printer in Spain(where I live) last July. When I recently bought a new laptop (Acer Aspire 5542) in the UK,brought it home to Spain and loaded the printer software and everything works EXCEPT the scanner. When I select scanner from the quick launch icon on the desktop nothing happens. I went into the Epson website to look for help and it suggested changing the TWAIN setting to a new one. I unistalled the EPSON software tried changing the TWAIN setting to TEAIN_32_old and reinstalled. It didn't work...... but I will try again. After 8 hours of installing and reinstalling I was not at my best.
I must explain...I have no idea what a TWAIN is . I am a 57 year old woman who knows next to nothing about this subject.

wikipedia is an ignoramus's best friend "TWAIN is a standard ... programming interface ... that regulates communication between software applications and imaging devices such as scanners and digital cameras." Figuratively speaking your scanner speaks Spanish and your computer speaks English and the Twain driver is the bilingual translator.

Make sure you have the latest driver for the OS you are using. If you are running 32-bit Windows then you need a 32-bit driver, 64-bit OS needs 64-bit drivers. Always create a restore point before installing new drivers...

http://www.howtogeek.com/howto/3195/...-in-windows-7/

If you don't get it fixed please mention if you are running 32 or 64-bit?

And on that drivers page it offers software to scan for the right drivers. Always be wary of such software as sometimes they are malware installing bad things on your machine but most are likely to recommend a few incorrect drivers (at which point you may be needing that restore point to fix your computer).

I have Windows 7 64 bit os ...I rang Epson and asked if they had a driver for Windows 7 to download. They do and I downloaded the 64 bit version but obviously didn't do something right or did something wrong. I have been trying to sort this since 4pm yesterday afternoon I went to bed at 1am with it unresolved then up again at 8 this morning. It is noon now and whereas before I had a printer than would print but not scan now I have a printer that won't do either. I don't know whether to laugh, cry or be sick!
In utter desperation I have rung a computer engineer to come and help me. As much as it grieves me, I have thrown in the towel, hoisted my white flag and totally surrendered.

Please come back and let us know how the tech resolves it. Maybe your reply will help someone else.

My Printer/scanner is now working. Thank you to all who offered help and advice.
I went to epson-europe.com/SupportHome entered details of my printer and clicked on drivers. I downloaded the driver they have produced for my printer for Windows 7 64bit os and followed the instructions. I had neglected to select the version for a USB and also neglected to set new default. The computer engineer sorted that, tested the printer and scanner ....he was 15 minutes and charged €20. Since I had spent 13 hours and a lot of tears .....it was money well spent.

He also gave me valuable advice about laptops in general and my wireless mouse. The thing is you don't know unless someone tells you!

Glad you have it all sorted out.

I'm glad you got it up and working through the services of the tech. Twenty Euros is a small price to pay for the fix, IMHO.

Now about those tapas and sherry...