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BSOD when waking up from sleep

 
 
Rached Rached is offline
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      09-16-2012
Hi,

I have purchased a new laptop 2 weeks ago, and I have been experiencing BSODs relatively frequently.

It seems to be related to sleep mode as this tends to happen whenever the laptop goes to sleep and/or wakes up from sleep. It does not always happen, sometimes it wakes up normally, but so far i am getting at least 1 BSOD a day.

I haven't noticed any other patterns that may have caused these except for sleep.
I've attached a few dumpfiles: the 2 most recent ones were done with Driver Verifier active.

The frist dumpfiles all seem to point out to athrx.sys which is the driver for my ethernet controller : Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.20).

I've checked the driver's version and it seems recent:
athrx.sys Wed Mar 21 09:42:59 2012. I also have the latest version available for my system according to Dell's Driver & download page, which would be 2.0.11.12. However Atheros seems to have a more recent version on their site : 2.1.0.7 (http://www.qca.qualcomm.com/corporat...t.php?nav1=146), but they do not give details on the updates/changes or further details on system compatibility.

On the other hand the 2 most recent dumpfiles with driver verifier active seem to point out to : ntkrnlmp.exe. Which does not help me sort out the real culprit.

I am beyond my level of expertise here and would really appreciate some help in solving the issue. Should i update Atheros driver with the one on the manufacturer site? or I am looking the wrong way?

I've also attached a RAMMON report, and CPU-Z screenshots.

Thank you in advance for any help you can provide

Rached
Attached Thumbnails
BSOD when waking up from sleep-cpuz-mainboard.jpg   BSOD when waking up from sleep-cpuz-memory.jpg   BSOD when waking up from sleep-cpuz-spd1.jpg   BSOD when waking up from sleep-cpuz-spd2.jpg  
Attached Files
File Type: zip RAMMon - SPD Info.zip (2.7 KB, 17 views)
File Type: zip minidump.zip (813.7 KB, 22 views)
 
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Shintaro Shintaro is offline
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      09-16-2012
Welcome to the W7 Forums.

It is a very common problem with that driver.

Try updating it: http://www.atheros.cz/
 
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Rached Rached is offline
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      09-17-2012
Thank you for the help, I will try updating the driver.
Will see if it works out in the following days
 
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Shintaro Shintaro is offline
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      09-21-2012
How are things going?? Fixed?
 
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