BSOD on Shutdown or restart

tenke56 · tenke56's Computer Specs

I have a machine, a Dell Latitude E6420, running Windows 7 Professional 64bit. It is in a corporate environment and we use an image for all the units. This machine was imaged and did not have any issues until after the user logged into it. Now, when ever she shuts down or restarts her pc, she gets a BSOD. None of the other units that we have imaged have this issue. I have checked and all of the current windows updates are installed as we push them via WSUS. All drivers are installed properly and are the latest version. Attached are the minidump files.

**TrainableMan** · TrainableMan's Computer Specs

minidumps did not get attached. Please try again and make sure they are in a zip file.

tenke56 · tenke56's Computer Specs

I forgot to click the upload button.

Shintaro · Shintaro's Computer Specs

Welcome to the W7 forums.

It appears that siserial.sys is causing your problems.

Quote:

Call Site
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiSystemServiceHandler
nt!RtlpExecuteHandlerForException
nt!RtlDispatchException
nt!RtlRaiseStatus
nt!KeReleaseMutant
siserial
0x0
0x0
0x0
0x0

It is quite old, can you update it or remove / uninstall it?

Quote:

siserial.sys Tue Jul 10 23:45:32 2007

Hope this helps.

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