[SOLVED] BSOD in Safe and Regular modes

latenightgator · latenightgator's Computer Specs

A lot of searches and I found this may be a helpful place.

This is for my daughter's laptop. Rather PC savvy (*my machine is self-made*), but having a hard time trying to figure out what is wrong with this laptop since she returned from college.

Shortly (or randomly) after logging in to either regular mode or Safe Mode, it will BSOD. I can barely try installing a new driver or run CPU-Z before it BSODs on me. Odd note, that when I try to install something, the fonts (letters) don't show up sometimes. They show as Boxes.

The exceptions are hit and miss. Some say SYSTEM_SERVICE_EXCEPTION (STOP: 3b). I've seen a PAGE_FAULT. I've seen references to win32k.sys as well.

The machine is a HP Pavilion Entertainment PC (laptop). Model dv6-1355dx

It has 4.00 GB of memory
Intel Core2 Duo CPU T6600 @ 2.20 GHz

Reading other posts, I did try to take it apart and noticed that one memory model wasn't latched down. It seemed seated, but not latched by the metal clips on the side.

Ran sfc /scannow and it doesn't show anything now.
Was luckily able to run a full scan using Malwarebytes and it found nothing.
Ran chkdsk from HP Recovery on boot and it didn't appear to complain.
Wasn't able to access system restore.

Thanks for any suggestions/help.

Regards,
Joe

latenightgator · latenightgator's Computer Specs

Here is more/better information hopefully that someone can analyze.

Placing current BSOD with mini dump. Had to disable automatic restart on BSOD to get information. It says:

SYSTEM_SERVICE_EXCEPTION
*** STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80002DFE0BF, 0xFFFFF88009AAACE0, 0x0000000000000000)

After logging into Safe Mode, it gave me this information about the BSOD:

Problem Signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

(it also contained information from the "STOP" above)
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

FIles that help describe the problem are attached.

Ran memtest86+ all night, no errors. Will look next to run

latenightgator · latenightgator's Computer Specs

While doing the above reply, the next thing I wanted to do was run a disk check on the hard drive (again).

I opened My Computer (successfully), then right-click on "C" drive to go to properties when the BSOD happened.

Back in safe mode again, here is this BSOD detail:
BCCode: 50
BCP1: FFFFF900C1E80710
BCP2: 00000000000000001
BCP3: FFFFF800021FE952
BCP4: 00000000000000000

Attached are this BSOD's file.

Crashed again trying to "send" the minidumps to my thumb drive.
BCP1: FFFFF900C1D2E710
BCP2: 00000000000000001
BCP3: FFFFF800021F7952
BCP4: 00000000000000000

I really want to see if the hard drive is the problem before I choose to do a full system recovery.

Capt.Jack Sparrow · Capt.Jack Sparrow's Computer Specs

Hello Joe,

The dump files are pointing to System files which may not be the problem. I would recommend to run Hard drive diagnostic

Then I noticed your SiS AHCI Stor-Miniport Driver is dated 2008 I would recommend you update all the Motherboard drivers including your chipset drivers as well. Seems like you have a RAID configuration and IBM ServeRAID Controller Driver is pretty old which would cause lot of problems. I would recommend to update them as well.Most of storage, RAID or SATA related drivers are out-dated.

Outdated Drivers List:

Code:

adp94xx.sys  Sat Dec 06 05:24:42 2008
adpahci.sys  Tue May 01 23:00:09 2007
adpu320.sys  Wed Feb 28 05:34:15 2007
arc.sys      Fri May 25 02:57:55 2007
iirsp.sys    Wed Dec 14 03:17:54 2005
lsi_fc.sys   Wed Dec 10 04:16:09 2008
nfrd960.sys  Wed Jun 07 02:41:48 2006
SiSRaid2.sys Wed Sep 24 23:58:20 2008
sisraid4.sys Thu Oct 02 03:26:04 2008

How to updated Drivers

Bugcheck:

Code:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002dfe0bf, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009aaace0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExDeferredFreePool+233
fffff800`02dfe0bf 4c395008        cmp     qword ptr [rax+8],r10

CONTEXT:  fffff88009aaace0 -- (.cxr 0xfffff88009aaace0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff880040be010
rdx=fffff900c01563b0 rsi=0000000000000000 rdi=fffff900c012a010
rip=fffff80002dfe0bf rsp=fffff88009aab6b0 rbp=0000000000000000
 r8=0000000000000000  r9=fffff900c0156710 r10=fffff900c0156720
r11=0000000000000001 r12=fffff880040bdcc0 r13=0000000000000000
r14=0000000000000020 r15=0000000000000001
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
nt!ExDeferredFreePool+0x233:
fffff800`02dfe0bf 4c395008        cmp     qword ptr [rax+8],r10 ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  SmartMenu.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002dfe0bf

STACK_TEXT:  
fffff880`09aab6b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x233


FOLLOWUP_IP: 
nt!ExDeferredFreePool+233
fffff800`02dfe0bf 4c395008        cmp     qword ptr [rax+8],r10

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+233

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff88009aaace0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+233

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+233

Followup: Pool_corruption

latenightgator · latenightgator's Computer Specs

Thanks. I'm gonna work on all these today and get back with you. Thanks again for all the help.

Joe

latenightgator · latenightgator's Computer Specs

This morning I did a full chkdsk of the drive. And I downloaded an ran WD's hard disk diags and it came up with no problems.

This time, I enabled VGA mode before I went into Windows and run the WD hard disk program.

I then did a search for each of the drivers you listed above. First, it's weird cause I would not think this laptop is RAID configured. Anyways, when I did a file search for each of the drivers on the hard drivers, I noticed:
1. The driver does exist in more than one folder. Which probably isn't a problem.
2. The driver isn't the date that you listed above in the outdated drivers list. They are newer than what are listed and conform with the date (and driver version) listed in faultwire.com. I right-click on the driver and look at the properties of the file name to find the driver details.

All the drivers that I see seem current. I can't explain it.

I'm going back into normal login to see what happens.

Ok. Another BSOD when using normal login and normal resolution. This is it and attached. I will keep checking the steps you suggest.

PAGE_FAULT_IN_NONPAGED_AREA
*** STOP: 0x0000050 (0xFFFFFF900C2D15710, 0X000000000000001, 0XFFFFF80002DB3952, 0X000000000000000000)

The other BSOD that popped up again is:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002DB50BF
BCP3: FFFFF8800A237D10
BCP4: 00000000000000000

latenightgator · latenightgator's Computer Specs

Well. I think it was the Graphics Card driver. It wasn't showing anything when I tried looking at the Display settings. Trying to reinstall didn't work well - while dodging continual BSODs.

I decided to to a do a system recovery of the machine - basically wiping the machine clean and start all over. Figured that was the only way to properly getting those display drivers on there.

Thanks all and Capt Jack Sparrow for all the help.

Joe

latenightgator · latenightgator's Computer Specs

It seems that after doing a full system recovery, all is in order. Something somehow got all messed up. Again, thanks to everyone here.

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