BSOD Help

Boiuthh · Boiuthh's Computer Specs

So I've been having a lot of BSOD these last couple of days while playing Diablo 3. I had some before that but I thought I had it fixed. Now I have had about 5 BSOD in the last 5 days.

About 2 weeks ago I ran Memtest for about 10 hours and it didnt find anything. Today I reinstalled graphic drivers and audio drivers. Appearently this didnt help since I crashed just a couple of hours later.

What should I do next?

Shintaro · Shintaro's Computer Specs

Hi,
As you are playing gmes, start with updating DirectX. That is what the last couple of mini dumps report as a problem.

After the install of Direct X, do some testing, then let us know how it goes.

Boiuthh · Boiuthh's Computer Specs

I forgot to say that I tried updating DirectX. All it said was that the latest version already was installed. Is there any way to re-install it?

Shintaro · Shintaro's Computer Specs

Then, I would suggest that you uninstall it then re-install it.(Uninstall, reboot, re-install)

There might be another problem, but lets start with the re-install of DirectX.

Shintaro · Shintaro's Computer Specs

Code:

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+76

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys <------- Direct X

DEBUG_FLR_IMAGE_TIMESTAMP:  4d3fa174

STACK_COMMAND:  .cxr 0xfffff88005d94f10 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+76

BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+76

Followup: MachineOwner
---------

Boiuthh · Boiuthh's Computer Specs

I cant seem to find a way to uninstall directx. All I can seem to find are secondary programs that will remove it. Should I do this?

Shintaro · Shintaro's Computer Specs

Another tip: Run c:\windows\system32\dxdiag.exe

It should say that you are on Direct X 11

Shintaro · Shintaro's Computer Specs

My apologies

. Direct X is part of Win 7 OMG

Oh dear!!!!Time for another coffee.

Download the latest video driver. Uninstall, reboot, re-install.

My sincere apologies for my mistake.

Boiuthh · Boiuthh's Computer Specs

No worries

I reinstalled the drivers ~5 hours ago. And one hour later I got a bsod.

Shintaro · Shintaro's Computer Specs

This site: http://sea.battle.net/support/en/art...supportedvideo

Says that there are specific supported cards.

UNsupported video cards:
http://sea.battle.net/support/en/art...ideo-card-list

What is your video card??

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