BSOD Driver_Power_State_Failure with Dump Files Attached

Hi:

I've been having the BSOD when I shut down my computer. Sometimes it takes up to 15 minutes to fully shut down, which then produces the BSOD and then the computer restarts itself in normal Windows mode. A pop-up would show up to ask if I want to check for a solution to the problem and I select Yes, but no solution ever arises.

I have a refurbished Gateway DX4850-57. Specs below:

• Intel 2nd Gen Core i7-2600 3.4GHz
• Windows 7 Home Premium (64-bit)
• 8GB DDR3 Memory
• 1.5TB Hard Disk Drive
• 16X DVD+/-R/RW SuperMulti Drive
• NVIDIA GeForce GT420
• Wireless 802.11 b/g/n

I am not computer savvy enough to understand the dump files and know what it is exactly that I need to do to fix the problem.

Could someone please someone analyze the attached dump files and let me know how to proceed to fix the problem? Thanks!

It appears that the USB driver is cauing the BSOD.
Go to: http://support.gateway.com/product/d...x?modelId=3452

Download the USB Driver 3.0 and install it. But you should download and install ALL drivers.
Out-of-date drivers generally cause most of the BSOD.

Hope this helps.

Thanks so much! I went ahead and downloaded the USB driver and will have to wait until tonight to see if the BSOD shows up and if it does, I'll just download the rest of the drivers.

If the USB driver doesn't fix it, install all the drivers.
If it still doesn't fix it, then upload the BSOD.

Let us know how it goes.

Hi,

I went ahead and installed the USB driver first and then that following night, no BSOD. I thought the problem was fixed. In the nights following, the BSOD started occurring again, only after shutting down after 11PM PST. It is fine if I shut down or restart any other time during the day.

I went ahead and installed all the other drivers, but no luck, still BSOD. I've attached most recent dump files dated 5/15 as well as the BSOD.

If you could please take a look at the dump files and perhaps any clues to the image, please let me know what the best resolution may be.

Thank you.

Have you updated the BIOS?
I'm looking at the mini dumps now.

OK, you need to run windows update. The driver will be listed as a "USB Mini Port Driver". You need to install that.

Are you OK with running windows update?

Let us know how you go.

I just installed the BIOS along with running windows update. They didn't have the USB Mini Port Driver as an option, but I completed windows update anyway.

I tried looking at Microsoft's site for the USB Mini Port Driver, but couldn't find it either. Do you know where I might be able to find and update this driver?

Thanks.

Can you please find usbachi.sys (Should be in C:\windows\System32\Drivers) and right click on the file, select properties, then the "Details" tab:
File Version
Date Modified

I tried looking for that file in the said location, but I don't see it.

I also have done a search as well and can't find it. Perhaps it is because it's missing. I've attached what I see. I have a couple of close ones, usbechi.sys, but no usbachi.sys.

Is there somewhere I can download this?

I was also curious, if I reinstalled Windows, would this solve the problem? I have an extra copy of Win 7 Professional lying around on an old custom built computer and I can just install into this Gateway. From what I read, upgrading from OEM should be okay, is that correct?