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Kevin Johnson Kevin Johnson is offline
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      06-13-2012
Hello to all, I'm having a few issues with blue screens, which appear to be being caused by a errant driver, but I'm not sure which one, any assistance with this would be appreciated.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 000000000000000B
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800432AE79
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061312-26410-01.dmp
C:\Users\Kevin Johnson\AppData\Local\Temp\WER-42369-0.sysdata.xml

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Shintaro Shintaro is offline
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      06-13-2012
Mate,
We need the mini dump files.

Have a look here if your not sure.
How to get BSOD and crash debugging assistance
 
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Kevin Johnson Kevin Johnson is offline
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      06-13-2012
Thanks for the quick reply Shintaro. Sorry, I didn't have time this morning to attach the file, please let me know if there are any issues with the attachment, as I'm not sure this is correct.
Attached Files
File Type: zip 061312-28173-01.zip (41.8 KB, 18 views)

Last edited by Kevin Johnson; 06-13-2012 at 08:32 PM.. Reason: attachment failed
 
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Shintaro Shintaro is offline
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      06-13-2012
Before you update the driver below, could you please get a screen capture of the file nusb3xhc.sys properties.

Then update the motherboard NEC USB 3.0 Driver (http://www.gigabyte.us/products/prod...px?pid=3449#dl)

EDIT: Also update your Chipset drivers.

Hope this helps.

Last edited by Shintaro; 06-13-2012 at 10:09 PM..
 
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Kevin Johnson Kevin Johnson is offline
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      06-14-2012
Thanks Shintaro, here's the screencapture, I hope this is what you needed, I won't be able to deal with this until this evening, so any further feedback would be grately appreciated.
Attached Files
File Type: zip nusbsxhc.sys screencapture.zip (54.2 KB, 14 views)
 
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Shintaro Shintaro is offline
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      06-14-2012
Thanks mate, definately update those drivers.

Let us know how you go.
 
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Kevin Johnson Kevin Johnson is offline
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      06-14-2012
Unfortunately this appears to have no effect, I have updated all my drivers and the chipset from the gigabyte webpage, it appears to no avail. Please see attached mini dump file, any suggestions on where to go from here?
Attached Files
File Type: zip 061412-33680-01.zip (37.1 KB, 14 views)
 
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Shintaro Shintaro is offline
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      06-14-2012
Just a couple of questions:

1/ What do you have plugged in to your USB ports?
2/ What kind of network / wireless card are you using?

The drivers below are quite old. Could you please update them.

Quote:
secdrv.SYS Wed Sep 13 23:18:38 2006 (4508052E)
Can be updated via Windows Update.

Quote:
scmndisp.sys Wed Jan 17 18:48:03 2007 (45ADD4B3)
Netgear Wireless. Please update the driver.

Quote:
cmudaxp.sys Mon Jun 23 18:08:40 2008 (485F5A08)
http://support.asus.com/Download.asp...=21&ft=4&os=29

EDIT: Also in your BIOS set it to "Fail-Safe" defaults. It is on 2-9 of your motherboard's manual.

Let us know how you go.

Hope this helps.

Last edited by Shintaro; 06-14-2012 at 10:29 PM..
 
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Kevin Johnson Kevin Johnson is offline
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      06-15-2012
Thanks Shintaro, the devices that I have plugged into the usb ports are, logitech C270 webcam, XBOX 360 Controller for PC, and Net Gear N300 Wireless Adapter (recent purchase). In your reply you provide a link to an ASUS page, my mobo is a Gigabyte, was that a typo?
 
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Shintaro Shintaro is offline
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      06-15-2012
That link is for your ASUS Xonar audio card. The driver cmudaxp.sys will be part of the driver update from ASUS.
Please look for updates for everything that plugged in to the USB ports.

Please let me know if you have anymore questions.
 
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