This is getting just ridiculous. I've applied all the fixes suggested, ones that applied (there weren't multiple instances and IE doesn't apply to FF and the path you gave me, Dave, doesn't exist; I could find no "profiles" folder in Mozilla at all!). I'm having to cheat to get online, going to the HP Shop for Supplies icon and opening from there. I can't open other programs and installing programs is a laborious chore if I can even get it done.
I had a fellow out to look at my computers and one think he recommended was that I uninstall my Kapersky, he said he hadn't seen a virus in nearly 10 years and I was operating OK when he left. Well, now I'm involved in internet marketing and I'm trying to reinstall my AV and it's just not happening.It seems that this super-fast, top-o-the line machine has bogged down.
I've tried everything I can think of, spent money I probably shouldn't have spent on "fix-it" programs and I'm trying to operate a work-at-home business and that's very difficult with what's going on now.
I need a computer guru fast. I have Team Viewer. I know Windows 7 also has the capability of allowing remote assistance. Is anyone here willing to go in and straighten out my mess? I'm on a fixed income, but I'd be willing to pay a reasonable "consultant" fee for the service (my last computer guy charged me $75 for four hours work and he came to the house!). Now, I know that some of you certainly value your time more dearly, but please, be gentle on me.