Blue Screen System Exception

joaquin_osorio · joaquin_osorio's Computer Specs

Hi al posters.

I update my pc with a new Asrock mother board, Intel core i3 3.07 GHz and a new 4 GB ram (2 gb each), windows 7 64 bit, but frequently appears a blue screen error and shut off my pc.

What should i do?

Thanks a lot

JOAQUIN OSORIO

NemesisUK · NemesisUK's Computer Specs

Hi

Could you zip up the .dmp files in c:\windows\minidump\ and attach them so we can analyse them please. System specs would also be useful.

joaquin_osorio · joaquin_osorio's Computer Specs

Hi, this is my minidump folder.

Thanks

NemesisUK · NemesisUK's Computer Specs

Can you update your networks drivers from Realtek They're alittle on the old side. If your using an antivirus could you unistall it and install Microsoft security Essentials. See if thjat solves the problem. If not we'll see what else can be updated etc.

Capt.Jack Sparrow · Capt.Jack Sparrow's Computer Specs

Hello there!

Few things we have to do to fix it.

Remove Duplex Driver (sptd.sys Mon Oct 12 02:25:14 2009)

It's notorious for crashes on Windows 7. Follow this article and uninstall it http://www.duplexsecure.com/faq

Uninstall Avast and user the removal tool http://www.avast.com/uninstall-utility and install Microsoft Security Essentials because SYSTEM_SERVICE_EXCEPTION (3b) sometime is caused by such software.

Enable Driver Verifier : http://www.sevenforums.com/crash-loc...s-drivers.html

Code:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002bf2f8c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008c39240, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
nt!ExDeferredFreePool+100
fffff800`02bf2f8c 4c8b02          mov     r8,qword ptr [rdx]

CONTEXT:  fffff88008c39240 -- (.cxr 0xfffff88008c39240)
rax=fffff8800573b7b0 rbx=0000000000000000 rcx=fffff8800573b7b0
rdx=f7fff900c2f909d0 rsi=0000000000000000 rdi=fffff900c3028010
rip=fffff80002bf2f8c rsp=fffff88008c39c10 rbp=0000000000000000
 r8=f7fff900c2f909d0  r9=0000000000000000 r10=fffff900c2f97650
r11=0000000000000001 r12=fffff8800573acc0 r13=0000000000000000
r14=000000000000001b r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!ExDeferredFreePool+0x100:
fffff800`02bf2f8c 4c8b02          mov     r8,qword ptr [rdx] ds:002b:f7fff900`c2f909d0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002bf44c1 to fffff80002bf2f8c

STACK_TEXT:  
fffff880`08c39c10 fffff800`02bf44c1 : fffff900`c00810b0 fffff900`c2fe6690 00000000`00000380 00000000`00005ca0 : nt!ExDeferredFreePool+0x100
fffff880`08c39ca0 fffff960`00166226 : 00000000`00000000 fffff900`c2f4d738 fffff960`706d5447 00000000`00000054 : nt!ExFreePoolWithTag+0x411
fffff880`08c39d50 fffff960`00113cfb : fffff900`c2f4d610 fffff880`0000002a fffff900`c2ea25d0 fffff880`08c39f40 : win32k!FreeTmpBuffer+0x1e
fffff880`08c39d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!GreExtTextOutWLocked+0x1f2f


FOLLOWUP_IP: 
nt!ExDeferredFreePool+100
fffff800`02bf2f8c 4c8b02          mov     r8,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+100

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff88008c39240 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100

Followup: Pool_corruption
---------

joaquin_osorio · joaquin_osorio's Computer Specs

I just do all what you guys say except the realtek drivers because it is offline. At the moment it been working all right .

I will tell you how is it going.

Thank you Jack Sparrow and Nemesis

45

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