Authentic?

I bought this new machine this week. It is a HP All in one model 100B
from Tiger Direct. Not much in the way of instructions with it. Good
price, 6 USB 2 Ports, kbd, mouse, 4G Ram, 500G HDD all in the Display
unit except mouse & kbd. No indication it is registered so I log on to
HP, get a call in number. The tech advises this is a commercial
machine not their bag but it shows Warranty starting on 9-19. He gives
me another phone #, I opt to call next day. Foreign help desk! First
tech is probably OK, but my hearing aids just don't understand him.
Next tech is OK when he slow talks. I tell him I did not receive a COA
sticker and local shops will not provide service without it. COA =
Certificate of Authenticity. He says since I do have three restore
disks, I don't need a COA.

BTW, I have an outstanding complaint against Tiger Direct & HP already
over a Refurbed B209 printer that is supposed to have a 1 year HP
warranty. Considering that the printer costs less than a print
cartridge, I cannot believe neither of them is interested in resolving
that problem.

Anyway, the computer runs real nice and I like it. Before I call Tiger
Direct and listen to their song and dance routine, what do you folks
think?

Do I need a COA? Am I entitled to a COA?
The machine is not likely certified by the FCC for Home use but
whatever that is all about, most of my neighborhood have four feet and
all of them could care less what goes on my side of the fence!

I say again, I really like this machine!

On Wed, 21 Sep 2011 15:33:57 -0400, W8CCW <>
wrote:

> He says since I do have three restore
> disks, I don't need a COA.


He's lying to you. I would tell them to either provide it or you'll
sue them.


> Do I need a COA? Am I entitled to a COA?


Yes and yes.

"Ken Blake" <> wrote in message
news:...
> On Wed, 21 Sep 2011 15:33:57 -0400, W8CCW <>
> wrote:
>
>> He says since I do have three restore
>> disks, I don't need a COA.
>
>
> He's lying to you. I would tell them to either provide it or you'll
> sue them.
>
>
>> Do I need a COA? Am I entitled to a COA?
>
>
> Yes and yes.


Sue them?

Wouldn't it be easier just to send the unit back?

--
Jan Alter

On Wed, 21 Sep 2011 17:50:14 -0400, Jan Alter wrote:

> "Ken Blake" <> wrote in message
> news:...
>> On Wed, 21 Sep 2011 15:33:57 -0400, W8CCW <>
>> wrote:
>>
>>> He says since I do have three restore
>>> disks, I don't need a COA.
>>
>>
>> He's lying to you. I would tell them to either provide it or you'll
>> sue them.
>>
>>
>>> Do I need a COA? Am I entitled to a COA?
>>
>>
>> Yes and yes.
>
> Sue them?
>
> Wouldn't it be easier just to send the unit back?

Maybe it would also be more informative to the store...

--
Gene E. Bloch (Stumbling Bloch)

W8CCW wrote:
> I bought this new machine this week. It is a HP All in one model 100B
> from Tiger Direct. Not much in the way of instructions with it. Good
> price, 6 USB 2 Ports, kbd, mouse, 4G Ram, 500G HDD all in the Display
> unit except mouse & kbd. No indication it is registered so I log on to
> HP, get a call in number. The tech advises this is a commercial
> machine not their bag but it shows Warranty starting on 9-19. He gives
> me another phone #, I opt to call next day. Foreign help desk! First
> tech is probably OK, but my hearing aids just don't understand him.
> Next tech is OK when he slow talks. I tell him I did not receive a COA
> sticker and local shops will not provide service without it. COA =
> Certificate of Authenticity. He says since I do have three restore
> disks, I don't need a COA.
>
> BTW, I have an outstanding complaint against Tiger Direct & HP already
> over a Refurbed B209 printer that is supposed to have a 1 year HP
> warranty. Considering that the printer costs less than a print
> cartridge, I cannot believe neither of them is interested in resolving
> that problem.
>
> Anyway, the computer runs real nice and I like it. Before I call Tiger
> Direct and listen to their song and dance routine, what do you folks
> think?
>
> Do I need a COA? Am I entitled to a COA?
> The machine is not likely certified by the FCC for Home use but
> whatever that is all about, most of my neighborhood have four feet and
> all of them could care less what goes on my side of the fence!
>
> I say again, I really like this machine!
>

This entry for 100B, comes with OS. But the picture gallery, doesn't show
a COA that I can see. Unless it's hiding on the cover of the user manual,
glued to the keyboard, or something stupid like that.

"HP 100B XZ813UT All-In-One PC - AMD E-350 1.6GHz, 4GB DDR3, 500GB HDD, DVDRW,
AMD Radeon HD 6310, 20" Display, Windows 7 Professional 32-bit"

http://www.tigerdirect.com/applicati...089&CatId=3839

Some laptops, they hide the COA in the battery bay, presumably so the
ink won't wear off.

Paul

In message <j5dsg5$dsp$>, Paul <>
writes:
>W8CCW wrote:
>> I bought this new machine this week. It is a HP All in one model 100B
>> from Tiger Direct. Not much in the way of instructions with it. Good
>> price, 6 USB 2 Ports, kbd, mouse, 4G Ram, 500G HDD all in the Display
>> unit except mouse & kbd. No indication it is registered so I log on to
>> HP, get a call in number. The tech advises this is a commercial

Have you tried going direct to Microsoft? (Using the activation
mechanism I mean, not by 'phone.)

>> machine not their bag but it shows Warranty starting on 9-19. He gives
>> me another phone #, I opt to call next day. Foreign help desk! First
>> tech is probably OK, but my hearing aids just don't understand him.
>> Next tech is OK when he slow talks. I tell him I did not receive a COA
>> sticker and local shops will not provide service without it. COA =
>> Certificate of Authenticity. He says since I do have three restore
>> disks, I don't need a COA. BTW, I have an outstanding complaint

I don't _think_ I have ever seen a (genuine) Windows machine without
one, including the many bought in bulk by my employer. (Some of those in
the past have had stickers for different - usually later - versions of
Windows than the company is using on them, though.) But (I'm in UK) I
don't know if things are different in USA.

>>against Tiger Direct & HP already
>> over a Refurbed B209 printer that is supposed to have a 1 year HP
>> warranty. Considering that the printer costs less than a print
>> cartridge, I cannot believe neither of them is interested in resolving
>> that problem.

For that same reason, I _can_ easily believe it (-:!

>> Anyway, the computer runs real nice and I like it. Before I call
>>Tiger
>> Direct and listen to their song and dance routine, what do you folks
>> think?
>> Do I need a COA? Am I entitled to a COA?
>> The machine is not likely certified by the FCC for Home use but
>> whatever that is all about, most of my neighborhood have four feet and
>> all of them could care less what goes on my side of the fence!

What that is all about is whether it radiates radio interference. I
think all PCs sold in the last decade or two will be (at least
nominally; some might disagree on whether actually!) compliant in that
respect, as it's cheaper to make all of them compliant that some that
are and some that aren't.

>> I say again, I really like this machine!
>>
>
>This entry for 100B, comes with OS. But the picture gallery, doesn't show
>a COA that I can see. Unless it's hiding on the cover of the user manual,
>glued to the keyboard, or something stupid like that.
>
>"HP 100B XZ813UT All-In-One PC - AMD E-350 1.6GHz, 4GB DDR3, 500GB HDD, DVDRW,
> AMD Radeon HD 6310, 20" Display, Windows 7 Professional 32-bit"
>
>http://www.tigerdirect.com/applicati...etails.asp?Edp
>No=254089&CatId=3839
>
>Some laptops, they hide the COA in the battery bay, presumably so the
>ink won't wear off.

I hadn't come across that one.
>
> Paul
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G.5AL-IS-P--Ch++(p)Ar@T0H+Sh0!:`)DNAf

"That was a great speech. Every thinking American will vote for you."
"That's not enough. I need a majority." - Mo Udall

On 9/22/2011 2:35 AM, J. P. Gilliver (John) wrote:
> In message <j5dsg5$dsp$>, Paul <> writes:
>> W8CCW wrote:
>>> I bought this new machine this week. It is a HP All in one model 100B
>>> from Tiger Direct. Not much in the way of instructions with it. Good
>>> price, 6 USB 2 Ports, kbd, mouse, 4G Ram, 500G HDD all in the Display
>>> unit except mouse & kbd. No indication it is registered so I log on to
>>> HP, get a call in number. The tech advises this is a commercial
>
> Have you tried going direct to Microsoft? (Using the activation
> mechanism I mean, not by 'phone.)
>
>>> machine not their bag but it shows Warranty starting on 9-19. He gives
>>> me another phone #, I opt to call next day. Foreign help desk! First
>>> tech is probably OK, but my hearing aids just don't understand him.
>>> Next tech is OK when he slow talks. I tell him I did not receive a COA
>>> sticker and local shops will not provide service without it. COA =
>>> Certificate of Authenticity. He says since I do have three restore
>>> disks, I don't need a COA. BTW, I have an outstanding complaint
>
> I don't _think_ I have ever seen a (genuine) Windows machine without
> one, including the many bought in bulk by my employer. (Some of those in
> the past have had stickers for different - usually later - versions of
> Windows than the company is using on them, though.) But (I'm in UK) I
> don't know if things are different in USA.
>
>>> against Tiger Direct & HP already
>>> over a Refurbed B209 printer that is supposed to have a 1 year HP
>>> warranty. Considering that the printer costs less than a print
>>> cartridge, I cannot believe neither of them is interested in resolving
>>> that problem.
>
> For that same reason, I _can_ easily believe it (-:!
>
>>> Anyway, the computer runs real nice and I like it. Before I call Tiger
>>> Direct and listen to their song and dance routine, what do you folks
>>> think?
>>> Do I need a COA? Am I entitled to a COA?
>>> The machine is not likely certified by the FCC for Home use but
>>> whatever that is all about, most of my neighborhood have four feet and
>>> all of them could care less what goes on my side of the fence!
>
> What that is all about is whether it radiates radio interference. I
> think all PCs sold in the last decade or two will be (at least
> nominally; some might disagree on whether actually!) compliant in that
> respect, as it's cheaper to make all of them compliant that some that
> are and some that aren't.
>
>>> I say again, I really like this machine!
>>>
>>
>> This entry for 100B, comes with OS. But the picture gallery, doesn't show
>> a COA that I can see. Unless it's hiding on the cover of the user manual,
>> glued to the keyboard, or something stupid like that.
>>
>> "HP 100B XZ813UT All-In-One PC - AMD E-350 1.6GHz, 4GB DDR3, 500GB
>> HDD, DVDRW,
>> AMD Radeon HD 6310, 20" Display, Windows 7 Professional 32-bit"
>>
>> http://www.tigerdirect.com/applicati...etails.asp?Edp
>> No=254089&CatId=3839
>>
>> Some laptops, they hide the COA in the battery bay, presumably so the
>> ink won't wear off.
>
> I hadn't come across that one.
>>

Dell does that.

I have not abandoned the thread. As if I did not have enogh trouble, I
brought one one myself. I received copy of Popular Mechanics (that is
what the title said). I unrared it and it displayed an icon almost
like Adobe. I did not bother to positively verify the file type. When
I double clicked it, it turned out to be an .exe file and I had
executed the adh.2 trojan. I must have been among the lucky first
adopters because Norton Internet Security did not figure it out until
a day later. After many hours of effort, I regenerated the Win&
system. Fortunately it was not the system that this thread is
concerned with.

As far as the matter of the COA, I don't have time to help
TigerDirect, HP or MSoft with their problems. The worst that might
happen to me is that I may have to buy a fresh OS in the future.

Thanks to all that offerred suggestions!


On Wed, 21 Sep 2011 15:33:57 -0400, W8CCW <>
wrote:

>I bought this new machine this week. It is a HP All in one model 100B
>from Tiger Direct. Not much in the way of instructions with it. Good
>price, 6 USB 2 Ports, kbd, mouse, 4G Ram, 500G HDD all in the Display
>unit except mouse & kbd. No indication it is registered so I log on to
>HP, get a call in number. The tech advises this is a commercial
>machine not their bag but it shows Warranty starting on 9-19. He gives
>me another phone #, I opt to call next day. Foreign help desk! First
>tech is probably OK, but my hearing aids just don't understand him.
>Next tech is OK when he slow talks. I tell him I did not receive a COA
>sticker and local shops will not provide service without it. COA =
>Certificate of Authenticity. He says since I do have three restore
>disks, I don't need a COA.
>
>BTW, I have an outstanding complaint against Tiger Direct & HP already
>over a Refurbed B209 printer that is supposed to have a 1 year HP
>warranty. Considering that the printer costs less than a print
>cartridge, I cannot believe neither of them is interested in resolving
>that problem.
>
>Anyway, the computer runs real nice and I like it. Before I call Tiger
>Direct and listen to their song and dance routine, what do you folks
>think?
>
>Do I need a COA? Am I entitled to a COA?
>The machine is not likely certified by the FCC for Home use but
>whatever that is all about, most of my neighborhood have four feet and
>all of them could care less what goes on my side of the fence!
>
>I say again, I really like this machine!