this was an upgrade from vista not a fresh install. I typed in n360 as you suggest and it finds it, the programs all still exist, it's just that their links from the "all programs" menu are gone. it's totally blank.
I also have another printer problem you can see here:
HP Deskjet F4180 All-In-One
so now my printer is totally useless. I was an early adopter of vista and has sorely disappointed in it. so far, for me, this isn't getting off to a good start either